Connect OwnerRez to WhatsApp, Instagram, TikTok and AI Chat
Guests message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email, but your properties, calendar and bookings live in OwnerRez. AeroChat answers those conversations and works from OwnerRez as it goes: it checks availability, finds the guest’s booking, creates a quote and keeps the guest record up to date. It connects through OwnerRez’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with OwnerRez and AeroChat
- Send quotes from chat. AeroChat checks the OwnerRez calendar for the guest’s dates and creates a quote in OwnerRez for your team to send and confirm.
- Answer guest questions from the booking. AeroChat finds the booking and replies with the dates, property and arrival details, then records any request the guest makes.
- Offer another property when the first is full. AeroChat checks availability across your properties for the same dates.
- Recognise returning guests. AeroChat finds the guest record in OwnerRez by phone or email before it asks for details again.
- Keep guest details current. When a guest gives a new phone number or email in chat, AeroChat updates their guest record.
Works on every chat channel
Your guests message you wherever they already are. The same OwnerRez connection and the same workflows run on every channel AeroChat supports, and OwnerRez stays the record whichever one they use.
| Channel | What your guests can do |
|---|---|
| Message your WhatsApp Business number to check dates and prices, get a quote, ask about their stay or send an arrival time. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through OwnerRez’s public API (version 2). It reads properties, availability, bookings and guests, and it can create quotes and guests and update guest details. Each workflow uses only what its recipe asks for.
To connect, open the developer and API settings in your OwnerRez account and create a personal access token for AeroChat, as described in the OwnerRez API documentation. Paste the token and the email you log in with into the AeroChat dashboard when AeroChat asks. The token is shown once, so copy it before you leave the page.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which OwnerRez calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a guest asks if a property is free, ask for their dates and number of guests. Check availability for that property in OwnerRez. If every night is free, ask for their full name, email and phone number, find or create the guest in OwnerRez and create a quote for those dates. Reply with the total from the quote and tell them our team will send the booking link within two hours (example). If the dates are taken, offer our other properties that are free.
Copy this into AeroChat
When a guest asks about their booking, find it in OwnerRez by phone number or email. Reply with their arrival and departure dates, the property name and our check-in time. If they give a new phone number or email, update their guest record in OwnerRez. Never share a booking with someone whose phone or email does not match it.
Who uses it
Holiday rental owners and managers that run their rooms or rentals in OwnerRez use it for guest messages before and during the stay. These recipes cover the same conversations:
- Hotels and serviced stays, for booking, arrival and stay questions that arrive in chat.
- Room availability questions
- Booking changes
- Pre-arrival requests
- Complaint handover
What stays in OwnerRez
OwnerRez stays your record. Properties, rates, the calendar, quotes, bookings, channel connections and payments live there, and your team still sends booking links, approves changes and handles refunds.
AeroChat handles the conversation. It creates the quotes and keeps the guest records your recipe asks for and leaves the rest to OwnerRez and your team.
Questions
Does AeroChat work with OwnerRez?
Yes. AeroChat connects through OwnerRez’s public API with a personal access token you create in your OwnerRez account.
Can guests get a quote through WhatsApp?
Yes. AeroChat checks the OwnerRez calendar for the guest’s dates, creates a quote in OwnerRez and tells the guest the total.
Do I need a developer?
No. You describe the workflow in your own words, create a personal access token in OwnerRez and paste it in, and switch it on. AeroChat builds the OwnerRez connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, Free included. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect OwnerRez and try it
Paste the first recipe, add your OwnerRez token, and ask the chat for a quote on one of your properties next month.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.