Connect Mews to WhatsApp and AI Chat
Guests message your hotel on WhatsApp to ask about a room, change a booking or arrange an airport transfer. Your spaces, rates and reservations are in Mews. AeroChat answers those messages and works from Mews directly: it reads availability and pricing, finds the guest’s reservation and adds what they asked for, so the chat and the front desk work from the same booking.
This page covers what you can automate, how the connection works and what stays in Mews. Each use case links to a page with a description you can paste into AeroChat.
What you can do with Mews and AeroChat
- Take hotel bookings on WhatsApp. Quote availability and direct rates from Mews, take a deposit by payment link and create the reservation.
- Add pre-arrival requests to the reservation. Early check-in, transfers, cots and late arrivals go on the booking so every shift sees them.
- Change dates within the rate’s policy. Find the reservation, check the new nights and update it once the guest confirms, or pass it to the front office to approve.
- Answer questions about an existing booking. Read the guest’s dates and room category, then answer from your fact sheet.
- Hand complaints to the duty manager with the booking attached. The person who takes over sees the reservation and the details already collected.
How the connection works
AeroChat connects through the Mews Connector API, which Mews publishes openly (Mews Connector API documentation). Through it, AeroChat reads availability and pricing for your services, searches customers and reservations, creates reservations, and adds notes and products to a reservation.
Mews uses two tokens: one that identifies the integration and an access token for your property. Mews issues the access token when your property connects the integration from your Mews account. Mews also reviews and certifies each integration before it connects to a live property, so message us before you plan around it and we’ll confirm how the connection works for your property today.
You describe the workflow in plain English, AeroChat builds it and asks for the tokens by name. You enter them in the AeroChat dashboard. They never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a guest asks if we have a room, ask for their dates and the number of guests. Check Mews for the room categories available for every night and their direct prices. Offer up to three options with the total price. When they choose one, collect their name, email and phone number, send a deposit payment link for the first night, and when it is paid create the reservation in Mews with a note that the deposit was paid in chat. Send the confirmation with the dates, room category and check-in time. Only quote prices Mews returns. Never give a discount.
Copy this into AeroChat
When a guest with a booking sends a request before arrival, find their reservation in Mews by name and arrival date. Add the request to the reservation as a note. For a paid extra such as an airport transfer, quote the price from our extras list, send a payment link and note the payment on the reservation. Tell the guest what happens next.
Who uses it
Hotels, hostels and serviced apartment operators that run their properties in Mews. See the hotel recipes for room availability questions, booking changes, pre-arrival requests and complaint handover.
What stays in Mews
Mews stays the record of every reservation, guest profile, rate and bill. Check-in, payments at the property and housekeeping keep running there. AeroChat handles the conversation: it asks the questions, reads what it needs and writes the reservation or the note. It does not change rates, restrictions or room assignments you have not described in the workflow.
Questions
Does AeroChat work with Mews?
Yes. It connects through the Mews Connector API. Mews certifies each integration before it reaches a live property, so message us first and we’ll confirm the steps for yours.
Can guests book a room through WhatsApp?
Yes. AeroChat reads availability and prices from Mews, takes a deposit by payment link and creates the reservation. It also works on Instagram, Messenger and web chat.
Do I need a developer?
No. You describe the workflow in plain English and AeroChat builds it. You connect the integration from your Mews account and enter the tokens in the dashboard.
Which plan do I need?
Workflows via Skills are on every plan. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000. You need Growth or above to send payment links for deposits.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Answer your next guest in chat
Paste the booking workflow and message us about connecting your Mews property.
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On Shopify? Install AeroChat from the Shopify App Store.