Check Loop Return and Refund Status on WhatsApp
Yes. AeroChat works directly with Loop Returns. It reads the return in Loop Returns by order number and tells the shopper its status, the refund or gift card, and any exchange order, in the chat they started.
This recipe handles “where is my refund?” in chat, from your own Loop Returns data. Part of connecting Loop Returns to WhatsApp and AI chat.
What happens today
A shopper sent a parcel back a week ago and has not seen the money. They message you, your team opens Loop, finds the return and copies the status into a reply. Shoppers who wait too long open a dispute with their bank.
The flow that works
- The shopper asks about a return or refund in chat.
- AeroChat asks for the order number.
- It reads the return in Loop Returns by order name.
- It replies with the status in plain words, and the refund, gift card or exchange order if there is one.
What it looks like on WhatsApp
Customer: I sent my return back last week, any update? Order #7781. (example)
AeroChat: Your return for order #7781 is on its way to us. The tracking number is 1Z999AA10123456784. Your refund of $54.00 is issued once the parcel arrives and is checked.
Customer: Ok thanks.
In Loop Returns: nothing changes. AeroChat read the return, its label tracking number and its refund for order #7781.
The recipe
Copy this into AeroChat
When a shopper asks about a return, refund or exchange, follow these steps.
- Ask for the order number.
- Read the return in Loop Returns by order name.
- Tell them its status in plain words, not the system name.
- If it is on its way, give the tracking number from the label.
- If it is closed, give the refund amount, the gift card, or the exchange order number.
- If there is no return for the order, say so and offer to start one.
Never promise a refund date we do not have. Never share another customer’s return. Reply in the customer’s language.
Add how long refunds take to reach a card in your knowledge base before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- Loop Returns. In the Loop Admin, go to Returns Management, then Tools & integrations, then Developer Tools, and click Generate API key. Add the Returns and Orders scopes, plus Draft Returns read and write if your account has them, and paste the key in when AeroChat asks.
- Your knowledge base. Add how long you take to process a return after it arrives, and how long refunds take to show.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Loop Returns, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Loop’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How AeroChat words each return status for your shoppers.
- Whether AeroChat shares the tracking number of the return parcel.
- When a late refund goes to your team.
The result to expect
Shoppers get their return and refund status in seconds, with the facts from Loop. Your team stops answering “where is my refund?” by hand, and fewer shoppers open disputes while they wait.
Measure it with your own numbers: return status questions answered in chat, and refund disputes, for a month before and after.
Next: see every Loop Returns workflow, including resending the return label.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Loop Returns connection behind it. See what each channel does on the Loop Returns integration page.
Answer refund questions in chat
Install AeroChat, paste the recipe, add your Loop Returns API key, and ask your own chat about a test return.
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