Connect Less Annoying CRM to WhatsApp, Instagram, TikTok and AI Chat
Leads and clients message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email, but your contacts live in Less Annoying CRM. AeroChat answers those conversations and works with Less Annoying CRM as it goes: it finds or creates the contact, adds the note and the follow-up task, and hands returning clients to the person who looks after them. It connects through Less Annoying CRM’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Less Annoying CRM and AeroChat
- Add chat leads as contacts. When someone leaves their details in chat, AeroChat creates or updates the contact, adds a note of the conversation and creates a follow-up task.
- Recognise returning contacts. AeroChat looks up the contact, reads their pipeline status and recent notes, and hands them to their assigned user with the context.
- Add leads to a pipeline. AeroChat puts a new lead into your sales pipeline at the first status, so it shows up where your team already looks.
- Book a follow-up on the calendar. When a lead asks for a call, AeroChat creates an event on the calendar of the person who will call them.
- Add contacts to groups. AeroChat adds the contact to the group that matches what they asked about, such as a product line or a newsletter list.
Works on every chat channel
Your leads and clients message you wherever they already are. The same Less Annoying CRM connection and the same workflows run on every channel AeroChat supports, and Less Annoying CRM stays the record whichever one they use.
| Channel | What your leads and clients can do |
|---|---|
| Message your WhatsApp Business number to ask about your services, leave their details for a follow-up or reach the person who looks after them. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Less Annoying CRM’s public API. It reads and writes contacts, companies, notes, tasks, calendar events, pipeline items and groups. Each workflow uses only what its recipe asks for.
To connect, open the Programmer API page in Less Annoying CRM settings, turn on API access if it is off, and create an API key for AeroChat with the permissions the workflow needs (for example, read, create and edit). The steps are in Less Annoying CRM’s API documentation. Copy the key when it is shown, because it is shown only once, and paste it into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Less Annoying CRM calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When someone gives their name and email or phone number in chat, search Less Annoying CRM for a contact with that email or phone. If there is one, update it. If not, create a contact with their name, email, phone and the channel they used. Add a note with a short summary of what they asked about, and create a task for tomorrow (example) to follow up, assigned to our sales lead.
Copy this into AeroChat
When a lead asks for a call, ask which day and time suit them. Create an event on the calendar of the user assigned to the contact in Less Annoying CRM, linked to the contact, with the topic they want to discuss. Confirm the day and time back to them.
Who uses it
Any small business that keeps its contacts and follow-ups in Less Annoying CRM can use it, such as property agents, home service firms and B2B suppliers. These industry recipes work the same way with Less Annoying CRM as the record:
What stays in Less Annoying CRM
Less Annoying CRM stays your record. Contacts, companies, notes, tasks, calendars and pipelines live there, and your team still does the follow-up and the selling.
AeroChat handles the conversation. It creates and updates the records your recipe asks for and leaves the rest to Less Annoying CRM and your team. See more CRM workflows on WhatsApp.
Questions
Does AeroChat work with Less Annoying CRM?
Yes. AeroChat connects through Less Annoying CRM’s public API with an API key you create on its Programmer API settings page.
Can WhatsApp leads go straight into Less Annoying CRM?
Yes. When a lead gives their details in chat, AeroChat creates or updates the contact, adds a note of the conversation and sets a follow-up task.
Do I need a developer?
No. You describe the workflow in your own words, create an API key in Less Annoying CRM and paste it in, and switch it on. AeroChat builds the Less Annoying CRM connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Less Annoying CRM and try it
Paste the first recipe, add your Less Annoying CRM API key, and send yourself a test enquiry on WhatsApp.