Connect GorillaDesk to WhatsApp, Instagram, TikTok and AI Chat
Customers message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to ask for service, check their next visit or ask what they owe, but your route and accounts live in GorillaDesk. AeroChat answers those conversations and works from GorillaDesk as it goes: it reads the next visit and the open invoices, and creates the customer, the service location and a note for your office. It connects through GorillaDesk’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with GorillaDesk and AeroChat
- Add chat enquiries to GorillaDesk as customers. AeroChat collects the problem and the property address and creates the customer, the service location and a note for your office.
- Answer next visit and invoice questions in chat. AeroChat reads the customer’s upcoming jobs and open invoices in GorillaDesk and replies.
- Answer what a service includes and what it costs, from the services you set up in GorillaDesk.
- Keep customer records current. When a customer gives a new phone number or email, AeroChat updates their record.
- Check an estimate. AeroChat finds the customer’s estimate in GorillaDesk and tells them its status and total.
Works on every chat channel
Your customers message you wherever they already are. The same GorillaDesk connection and the same workflows run on every channel AeroChat supports, and GorillaDesk stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to ask for service, check their next visit or ask what they owe. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through the public GorillaDesk API. It reads customers, jobs, schedules, services, estimates and invoices, and it can create and update customers, add service locations and add customer notes. Each workflow uses only what its recipe asks for.
To connect, open Add-Ons in GorillaDesk, activate the API add-on and create an API key. The API add-on is available on the Pro plan. Paste the key into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which GorillaDesk calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a customer asks when we are coming next, find them in GorillaDesk by phone number. Reply with the date and time window of their next scheduled job and the service it covers. If they ask what they owe, reply with each open invoice number, the amount due and the due date. If they want to change a visit or dispute an invoice, hand the conversation to our office.
Copy this into AeroChat
When someone new asks for service, ask what the problem is, for example which pest and where they see it, and the property address. Create a customer in GorillaDesk with their name, phone, email and address, and add a note with the problem, the property type and the channel they used. Tell them our office will call within one working day (example) to book the first visit.
Who uses it
Route-based home service businesses that run on GorillaDesk use it: pest control, lawn care, pool service and cleaning. These recipes cover the same conversations:
- Aircon and home services, for home service customers who message to book, ask when you are coming or renew a service plan.
- Technician arrival updates
- Maintenance contract renewals
What stays in GorillaDesk
GorillaDesk stays your record. Customers, routes, recurring jobs, estimates, invoices and payments live there, and your team still schedules visits, plans routes and collects payment in GorillaDesk.
AeroChat handles the conversation. It creates and updates the customers, locations and notes your recipe asks for and leaves the rest to GorillaDesk and your team.
Questions
Does AeroChat work with GorillaDesk?
Yes. AeroChat connects through GorillaDesk’s public API with an API key you create from the API add-on.
Can customers check their next visit on WhatsApp?
Yes. AeroChat reads the customer’s scheduled jobs in GorillaDesk and replies with the date, the time window and the service.
Do I need a developer?
No. You describe the workflow in your own words, create an API key in GorillaDesk and paste it in, and switch it on. AeroChat builds the GorillaDesk connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, Free included. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect GorillaDesk and try it
Paste the first recipe, add your GorillaDesk key, and ask the chat when a test customer’s next visit is.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.