Connect Gift Card Hero to WhatsApp and AI Chat for Shopify
Yes. AeroChat works directly with Gift Card Hero. It finds gift cards by email, reads balances and transactions, resends gift card emails and creates gift cards you approve through Gift Card Hero’s REST API, on WhatsApp, Instagram, web chat and every other channel your customers use.
If your Shopify store sells gift cards with Gift Card Hero, AeroChat can answer the gift card questions customers send and act on them in the chat. A customer asks how much is left on their card and gets the balance. Someone who lost the email gets it sent again. A shopper who wants to send a gift gets the right gift card and the steps in a few messages. Your Shopify store is built into AeroChat, and Gift Card Hero connects through its REST API with a token from your Gift Card Hero admin. You describe the workflow in your own words, AeroChat builds it, and Gift Card Hero stays the place your team manages gift cards.
What you can do with Gift Card Hero and AeroChat
- Answer “how much is left on my gift card?”. AeroChat finds the customer’s gift cards in Gift Card Hero by their email, matches the card by its last characters, and replies with the balance and expiry date.
- Find a lost gift card. AeroChat finds the cards sent to or owned by an email address and resends the gift card email, so the code reaches the right inbox again.
- Help a shopper buy a gift card for someone. AeroChat finds your gift card product in Shopify, helps choose the amount, and sends the link with the steps to send it as a gift, including a delivery date if you allow scheduled sends.
- Show where a card was used. AeroChat reads a card’s recent transactions from Gift Card Hero, so a customer who thinks their balance is wrong sees each purchase and amount.
- Issue a goodwill gift card you approve. When your team approves store credit for a customer, AeroChat creates a gift card in Gift Card Hero for the amount you set and gives the customer the code in the chat.
- Answer “has my gift been sent?”. AeroChat finds the cards a buyer sent by the recipient’s email and tells them whether the card exists and its balance, and resends it if the recipient cannot find it.
What it looks like on WhatsApp
Customer: How much is left on my gift card? It ends in 7KQ2. (example)
AeroChat: Thanks. What is the email the card was sent to?
Customer: nora.lim@example.com
AeroChat: Your gift card ending in 7KQ2 has US$37.50 left. It expires on 15 March 2027. You can use it at checkout on any order.
In Gift Card Hero: nothing changes. AeroChat found the customer’s cards by email and read the balance.
Customer: I got a gift card for my birthday but I deleted the email. (example)
AeroChat: No problem. I found a US$50 gift card sent to this email on 2 November. I have sent the gift card email again. Please check your inbox and spam folder.
In Gift Card Hero: the gift card email was resent to the card’s recipient.
Customer: I want to send a gift card to my brother for his birthday on Saturday. (example)
AeroChat: Lovely. Our gift cards come in US$25, US$50 and US$100. Which amount would you like? On the gift card page, choose “Send as a gift”, add his details and pick Saturday as the delivery date. He gets it by email that day.
In Gift Card Hero: nothing changes yet. The card is created when the order is paid, and sent on the date the buyer chose.
Works on every chat channel
Your customers message you wherever they already are. The same Gift Card Hero connection and the same workflows run on each of these channels, and Gift Card Hero stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to check a balance, find a lost gift card or get help sending one as a gift. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Ask the same questions in the chat on your Shopify store, right before checkout. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Shopify store is built into AeroChat: you install AeroChat from the Shopify App Store and connect the store in the dashboard, and it syncs your products, including your gift card products, and looks up orders. Gift Card Hero connects through its REST API, documented at docs.syncu.be. Through it, AeroChat finds and reads gift cards, resends gift card emails and creates gift cards.
- What AeroChat reads from Gift Card Hero: a customer’s gift cards by email, cards sent to a recipient’s email, each card’s last characters, balance, initial value, currency and expiry date, and recent transactions on a card.
- What AeroChat writes to Gift Card Hero: resends of the gift card email, and new gift cards for an amount and customer you approve.
To connect, open Gift Card Hero in your Shopify admin and go to For developers. Tick Enable REST API, save, and click Send me access token. The token goes to your shop’s contact email and stays valid until you replace or revoke it. The API only works while your store has an active Gift Card Hero plan. Gift Card Hero’s docs do not name a specific plan tier for API access.
You describe the workflow in your own words, for example “when a customer asks about their gift card balance, find their cards by email, match the last four characters and tell them what is left”. AeroChat builds the workflow as a draft and asks for the Gift Card Hero token by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Six ready-made workflows for Gift Card Hero. Copy one into AeroChat, add your Gift Card Hero token, and it runs on every channel.
1. Answer “how much is left on my gift card?”
Copy this into AeroChat
When a customer asks about their gift card balance, ask for the last four characters of the code and the email the card was sent to. Find that email’s gift cards in Gift Card Hero and match the card by its last characters. Reply with the balance, the currency and the expiry date. If no card matches both, say so and ask them to check the details. Never share the full code in chat. Reply in the customer’s language.
2. Find a lost gift card
Copy this into AeroChat
When a customer says they lost or cannot find their gift card, ask for the email it was sent to. Find the cards for that email in Gift Card Hero, as owner or as recipient. If you find one, tell them its value and the date it was issued, and resend the gift card email. Tell them to check their inbox and spam folder. Never send the code to a different email or show it in chat.
3. Help a shopper buy a gift card for someone
Copy this into AeroChat
When a shopper wants to buy a gift card for someone, find our gift card product in Shopify and offer the amounts. When they choose, send the product link and explain the steps: choose “Send as a gift”, add the recipient’s details and, if they want, a delivery date. Tell them the recipient gets the card by email. If they ask, add that cards can be used on any product in our store.
4. Show where a card was used
Copy this into AeroChat
When a customer thinks their gift card balance is wrong, find the card in Gift Card Hero by their email and last four characters. Read its recent transactions and list each one with the date and amount, then the remaining balance. If they still think something is wrong, hand the conversation to our team with the card’s last characters and the transactions.
5. Issue a goodwill gift card you approve
Copy this into AeroChat
When our team approves store credit for a customer in this conversation, create a gift card in Gift Card Hero for the approved amount, up to US$30 (example), for the customer’s email and with a note naming the reason. Send the customer the code and the expiry date, and tell them it works at checkout. Never create a gift card without our team’s approval in the conversation.
6. Answer “has my gift been sent?”
Copy this into AeroChat
When a buyer asks whether the gift card they bought was sent, verify their order in Shopify by the email or phone number on it. Ask for the recipient’s email and search Gift Card Hero for cards sent to that recipient. If a card exists, tell the buyer it was issued and its value. If the delivery date they chose is in the future, say it will be sent that day. If the recipient cannot find it, resend the gift card email.
Who uses it
Shopify stores that sell gift cards for birthdays, holidays and thank-yous use chat to answer balance and lost-card questions and to help buyers send gifts. These recipes fit a store that runs on Shopify and Gift Card Hero:
- Beauty stores: product recommendations and order tracking.
- Fashion stores: product recommendations and returns and exchanges.
What stays in Gift Card Hero
Gift Card Hero stays your gift card record. Card designs, email templates, scheduled sends, expiry settings and redemptions in your store all live there. Every card AeroChat creates appears in Gift Card Hero like one your team issued.
AeroChat handles the conversation. It answers balance questions, finds and resends cards, helps buyers send gifts and issues the credit you approve, and leaves the rest to Gift Card Hero.
WhatsApp workflows that use Gift Card Hero
These end-to-end WhatsApp workflows run with Gift Card Hero and your Shopify store behind them. See them all in the WhatsApp workflows library.
Questions
Does AeroChat work with Gift Card Hero?
Yes. It connects through Gift Card Hero’s REST API with the access token from your own Gift Card Hero admin. It is not a Gift Card Hero product, and AeroChat has no partnership with Gift Card Hero.
Will AeroChat show a full gift card code in chat?
Not in the recipes above for balance questions. AeroChat matches cards by email and last characters, and sends the full code by resending the gift card email to its recipient. The one exception is a goodwill card your team approves in the conversation.
Can customers buy a gift card on WhatsApp?
Yes. AeroChat helps them choose the amount and sends the link to your gift card product, where they choose “Send as a gift” and add the recipient’s details. They pay at your normal checkout.
Which plan do I need?
On the Gift Card Hero side, your store needs an active Gift Card Hero plan, and the REST API switched on under For developers. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Answer gift card questions from Gift Card Hero in chat
Install AeroChat, paste the balance recipe, add your Gift Card Hero token, and ask your own chat what is left on a test card.
7-day free trial.