Send WhatsApp Listing Enquiries to Follow Up Boss

This recipe answers a question about a listing in chat and sends the enquirer into Follow Up Boss as a lead, tied to that property. Part of connecting Follow Up Boss to WhatsApp and AI chat.

What happens today

A buyer messages at 11pm: “is the 3 bed on Elm St still available? pets ok?”. The agent replies in the morning, and the buyer has booked a viewing elsewhere. Leads from portals go into Follow Up Boss automatically, but leads from WhatsApp only get there if someone types them in.

The flow that works

The enquirer asks about a listing.
AeroChat answers from your listings: price, size, availability and policies such as pets.
It asks for their name and email.
It sends a property inquiry to Follow Up Boss with the listing and their question, so routing and action plans start.
If they want to view or talk, it offers the next step or hands over to the agent.

The recipe

Copy this into AeroChat

When someone asks about one of our listings, follow these steps.

Work out which listing they mean from the address, link or photo. If it is unclear, ask.

Answer their question from our listings knowledge base. Only give the price, size, features and policies written there. If the listing is sold or let, say so and offer two similar listings.

Ask for their name and email so the agent can send details.

Send them to Follow Up Boss as a property inquiry with their name, email, phone number, the listing address and price, and their question as the message. Set the source to WhatsApp chat (example).

Ask if they would like to book a viewing. If yes, follow the viewing recipe. If they ask to talk to an agent, hand the conversation over.

Never give an opinion on value or negotiate. If they ask about anything not in our listings, say the agent will reply and hand over. Reply in the customer’s language.

Change the source name and handover rules to your own before you paste it.

What to connect

Follow Up Boss. Copy your API key from Admin, then API, and paste it in when AeroChat asks.
Your listings. Upload your current listings to the AeroChat knowledge base, or point it at your listings page, so it can answer questions about them.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Follow Up Boss, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Follow Up Boss’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How chat leads are routed, through your lead flow in Follow Up Boss.
Which action plan they start on.
What AeroChat may say about each listing.

The result to expect

Late-night enquiries get an answer straight away, and every one becomes a lead in Follow Up Boss with the property attached. Chat becomes a lead source you can report on.

Measure it with your own numbers: chat leads created, and time to first agent contact, for a month before and after.

Next: book viewings as appointments. See also listing enquiries for property agents.

Send your first chat lead in

Paste the recipe, add your API key, and ask your own number about one of your listings.

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On Shopify? Install AeroChat from the Shopify App Store.