Answer Where-Is-My-Parcel Questions on WhatsApp with Delhivery

This recipe answers “where is my parcel?” in chat by tracking the shipment in Delhivery. Part of connecting Delhivery to WhatsApp and AI chat.

What happens today

Customers message to ask where their parcel is, why it is late, or why the courier marked it undelivered. Each question means someone opens Delhivery One, searches the waybill and types the status back. When volume spikes, the answers slow down and customers start asking for refunds.

The flow that works

AeroChat asks for the waybill number or order number.
It tracks the shipment in Delhivery.
It replies with the status, the last scan location and the expected delivery date.
If delivery failed, it collects a new time or address and hands the conversation to your team.

The recipe

Copy this into AeroChat

When a customer asks where their order or parcel is, follow these steps.

Ask for their waybill number or order number.

Track the shipment in Delhivery. If nothing is found, ask them to check the number, then hand the conversation to our team.

Reply with the current status, the last scan location and date, and the expected delivery date.

If the status shows a failed delivery attempt, ask for a better time or a corrected address and phone number.

Pass that answer to our team and tell the customer we will update the courier within one working day (example).

Never share another customer’s details. If the order has not shipped yet, say so and give our usual dispatch time. Reply in the customer’s language.

Change the dispatch time and the failed-delivery steps to match your business before you paste it.

What to connect

Delhivery. Log in to Delhivery One, open Settings, then API Setup, and copy your live API token. Paste it in when AeroChat asks.
Your knowledge base. Upload your dispatch times, delivery areas and returns policy to AeroChat so it can add them to the answer.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Delhivery, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Delhivery’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How AeroChat confirms who the customer is.
Which tracking details it shares.
Who gets failed-delivery cases.

The result to expect

Customers get their parcel status in chat in seconds, at any hour. Your team works on the failed deliveries with the new time or address already collected.

Measure it with your own numbers: tracking questions answered in chat, and failed deliveries recovered, for a month before and after.

Next: book deliveries from chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Delhivery connection behind it. See what each channel does on the Delhivery integration page.

Answer your first parcel question from Delhivery

Paste the recipe, connect Delhivery, and ask your own chat where a recent shipment is.

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On Shopify? Install AeroChat from the Shopify App Store.