Book a Delivery from WhatsApp with Delhivery

This recipe lets customers book a delivery in the chat, and creates the shipment and pickup request in Delhivery as they do. Part of connecting Delhivery to WhatsApp and AI chat.

What happens today

A customer messages on WhatsApp to send a parcel or asks whether you deliver to their town. Someone on your team checks the pincode, works out the price, collects the address over several messages and enters the shipment in Delhivery One. Late requests wait until the next day, and a typo in the address shows up only when the delivery fails.

The flow that works

AeroChat checks the delivery pincode in Delhivery first.
It collects the receiver’s name, phone, full address and the parcel weight.
It calculates the shipping cost and asks the customer to confirm.
It creates the shipment in Delhivery and raises the pickup request.
It sends the waybill number in the same chat.

The recipe

Copy this into AeroChat

When a customer on WhatsApp asks to send a parcel or book a delivery, follow these steps.

Ask for the delivery pincode and check it in Delhivery. If it is not serviceable, tell them and hand the conversation to our team.

Ask for the receiver’s name, phone number and full address, and what is being sent.

Ask for the weight in kg. If they do not know, use 0.5 kg (example) and tell them the price may change at pickup.

Calculate the shipping cost in Delhivery and reply with the price. Ask whether they want prepaid or cash on delivery if the pincode allows it.

When they confirm, create the shipment in Delhivery with our warehouse (example) as the pickup location.

Raise a pickup request for the next working day (example) and send them the waybill number.

Do not create the shipment until the customer has confirmed the price. Read the address back to them once before you book. Reply in the customer’s language.

Change the warehouse name, default weight and pickup day to the ones your Delhivery account uses before you paste it.

What to connect

Delhivery. Log in to Delhivery One, open Settings, then API Setup, and copy your live API token. Paste it in when AeroChat asks.
Your knowledge base. Upload your packing rules, cut-off times and the items you do not ship to AeroChat so it can answer before it books.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Delhivery, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Delhivery’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which pickup location AeroChat uses.
Whether it offers cash on delivery.
What it does when a pincode is not served.

The result to expect

Customers check their pincode and book a delivery in one conversation, at any hour, and get their waybill number straight away. Your team stops entering shipments by hand, and fewer deliveries fail on wrong addresses.

Measure it with your own numbers: shipments booked in chat, and failed deliveries, for a month before and after.

Next: answer where-is-my-parcel questions.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Delhivery connection behind it. See what each channel does on the Delhivery integration page.

Book your first Delhivery shipment from chat

Paste the recipe, connect Delhivery, and book a test shipment to your own pincode.

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On Shopify? Install AeroChat from the Shopify App Store.