See My Wholesale Price for a Product on WhatsApp with BSS B2B Wholesale
Yes. AeroChat works directly with BSS B2B Wholesale. When a trade buyer asks for their price on a product, AeroChat finds them in Shopify and reads the variant prices BSS calculates for that customer from your custom pricing rules, then replies with their price next to retail.
This recipe answers “what is my price on this?” for each trade buyer, in the chat, without them logging in. Part of connecting BSS B2B Wholesale to WhatsApp and AI chat.
What happens today
Trade buyers often place orders from their phone, between other work. They message you to ask what they pay for a product, because logging in to your store to check is slower than texting. Your team looks up the buyer’s group in BSS, works out the price and replies. With several price groups, that takes a few minutes per question, and buyers wait.
The flow that works
- The buyer asks for their price on a product in chat.
- AeroChat finds them in Shopify by the email or phone number on their account.
- It finds the product in your catalog and reads the variant prices BSS calculates for that customer.
- It replies with their price for each variant they asked about, and the retail price for comparison.
- It offers the next step: the volume breaks, the stock level or the product link to order.
What it looks like on WhatsApp
Customer: What’s my price on the lavender hand cream, 50ml and 250ml? (example)
AeroChat: For your account: lavender hand cream 50ml is US$4.20 (retail US$7.00), and 250ml is US$11.50 (retail US$19.00). Both are in stock. Would you like the volume breaks or the link to order?
In BSS B2B Wholesale: nothing changes. AeroChat read the prices your custom pricing rules give this customer.
The recipe
Copy this into AeroChat
When a trade buyer asks for their price, wholesale price or trade price on a product, follow these steps.
- Find them in Shopify by the email or phone number on their account. If you cannot find them, ask for the email they use to order.
- Find the product in our Shopify catalog. If it is not clear which product or size they mean, ask.
- Read the variant prices BSS calculates for that customer and product.
- Reply with their price for each variant they asked about, with the retail price beside it.
- If BSS returns no custom price for them, say they currently see retail pricing and offer to help them apply for a trade account.
- Offer the next step: volume breaks, stock or the product link.
Never share another customer’s price. Never make up a discount. Reply in the customer’s language.
Change the wording for buyers without trade pricing to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can find the buyer and the product.
- BSS B2B Wholesale. In the app, click Integrations, open the Public API tab and click Get API key. Turn on the Public API function, click Generate API key and copy it right away. Paste it in when AeroChat asks. BSS says this needs the Platinum plan, or the Enterprise modular plan with the Public API module (as of November 2026).
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect BSS, then switch it on. If it built the connection from the BSS public documentation at docs-shpf.bsscommerce.com, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Your price groups and custom pricing rules, set in BSS.
- Whether AeroChat shows the retail price beside the trade price.
- What AeroChat offers buyers who do not have a trade account yet.
The result to expect
Trade buyers get their own price in seconds, from their phone, and order sooner. Your team stops looking up price groups for every question.
Measure it with your own numbers: trade price questions answered in chat, and trade orders placed within a day of the chat, for a month before and after.
Next: check volume price breaks, or see every BSS B2B Wholesale workflow.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same BSS connection behind it. See what each channel does on the BSS B2B Wholesale integration page.
Answer your first trade price question in chat
Install AeroChat, paste the recipe, add your BSS key, and ask your own chat what a test trade account pays for your best seller.
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