Answer Atome Payment Questions on WhatsApp

Yes. AeroChat works directly with Atome. When a customer asks whether their Atome payment went through, AeroChat reads the payment in Atome and tells them whether it is paid, still waiting, failed or canceled, while they are still in the chat.

This recipe answers Atome payment questions from Atome’s own record. A paid order gets confirmed, an open link gets resent, and a declined payment gets another way to pay. Part of connecting Atome to WhatsApp and AI chat.

What happens today

A customer chose Atome, went through the app and came back to the chat unsure whether it worked. Someone logs in to the Atome merchant portal, finds the order and checks its status. If Atome declined the payment, the customer often does not know, and the sale is lost unless someone offers another way to pay.

The flow that works

The customer asks about their Atome payment.
AeroChat finds the order it sent the Atome link for, or asks for the order number.
It reads the payment in Atome.
Paid: it confirms the order with the delivery date.
Still waiting: it tells the customer the link is open and sends it again.
Failed or canceled: it tells the customer the order is not paid and offers a card or bank payment link instead.

What it looks like on WhatsApp

Customer: I tried Atome for order #2855 but I’m not sure it worked. (example)

AeroChat: I’ve checked. Atome did not approve this payment, so you have not been charged and order #2855 is not paid yet. I can send a card or online banking link for the same RM 1,240 instead. Would you like that?

Customer: Yes, card please.

In Atome: nothing changes. AeroChat read the payment for order 2855 and saw it as failed.

The recipe

Copy this into AeroChat

When a customer asks whether their Atome payment went through, follow these steps.

Look for the order we sent an Atome link for in this conversation. If there is none, ask for their order number.

Read the payment in Atome.

If it is paid, confirm the order number, the items and the delivery date.

If it is still waiting, tell them the link is still open and send it again. If they wait too long, it closes after 12 hours.

If it failed, tell them kindly that Atome did not approve it and that they have not been charged for this order. Do not guess the reason. Offer a card or bank payment link for the same order.

If it was canceled, tell them the link has closed and offer a new Atome link or another payment method.

If they say they paid but Atome does not show it as paid, collect the order number and the time, and hand the conversation to a team member.

Never share another customer’s payment. Reply in the customer’s language.

Name the other payment method you offer after a declined Atome payment before you paste it.

What to connect

Atome. The API username and password your Atome account manager issues to your business. Paste them in when AeroChat asks.
A second payment method. Airwallex is built into AeroChat for card and bank payment links. Other gateways connect by API.

Atome also sends a callback to an address you give when a payment’s status changes. If you point it at AeroChat, the order is confirmed in the conversation before the customer has to ask.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Atome, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Atome’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which payment method AeroChat offers when Atome declines.
How AeroChat confirms who the customer is before sharing payment details.
Who handles disputed payments.

The result to expect

Customers know straight away whether their Atome payment worked, and a declined payment turns into another way to pay instead of a lost sale.

Measure it with your own numbers: Atome payment questions answered by hand per month, and declined Atome payments that were later paid another way.

Prefer payments built in? Airwallex is built into AeroChat, so payment links work without an API setup. See how it works.

See also: answer Atome refund questions in chat and the payment link glossary entry.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same Atome connection behind it. See what each channel does on the Atome integration page.

Answer Atome payment questions in chat

Paste the recipe, add your Atome test credentials, and ask your own number whether a test payment went through.

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On Shopify? Install AeroChat from the Shopify App Store.