Handle Delivery Exceptions on WhatsApp for WooCommerce Orders Tracked in AfterShip

Yes. AeroChat works directly with AfterShip Tracking for WooCommerce stores. Whenever it checks a WooCommerce order’s tracking in AfterShip and finds an exception, a failed delivery attempt or a parcel returning to the sender, AeroChat explains what the carrier reported in plain words, collects what your team needs, adds a note to the WooCommerce order and alerts your team in the same conversation.

This recipe makes sure a delivery problem never ends in a vague reply. The customer knows what happened, and your team gets the order with the facts already gathered. Part of connecting AfterShip Tracking for WooCommerce to WhatsApp and AI chat.

What happens today

A parcel gets stuck: a wrong address, nobody home, a customs hold, damage in transit. The customer sees “exception” on the tracking page and messages in a hurry. Someone has to open AfterShip, read the carrier’s message, work out what it means, then ask the customer for the address and a good delivery time, one message at a time. Meanwhile the parcel may be heading back to the sender.

The flow that works

The customer asks about their order, or says the tracking shows a problem.
AeroChat finds the WooCommerce order, checks the email or phone number on it and reads the tracking number.
It reads the tracking in AfterShip and sees an exception, a failed attempt or a return to sender, with the carrier’s message.
It tells the customer what the carrier reported, in plain words.
It confirms the delivery address on the WooCommerce order and asks when they can receive the parcel.
It adds an order note with the status, the carrier’s message and the customer’s answers, and alerts your team by handing over the conversation.

What it looks like on WhatsApp

Customer: My tracking for order #9410 says exception. What does that mean? (example)

AeroChat: I’ve checked. The carrier reports that it could not find the address for order #9410. The address on your order is 12 Jalan Bukit, unit 5. Is that right, or is a detail missing? (example)

Customer: It’s unit 5-2, sorry.

AeroChat: Thank you. I’ve passed the corrected unit number to our team so they can update the courier. They will confirm here today.

In WooCommerce and AfterShip: AfterShip shows the exception. An order note on #9410 records the carrier’s message and the corrected unit number, and the conversation goes to the team.

The recipe

Copy this into AeroChat

Whenever you check the AfterShip tracking for a WooCommerce order, follow these steps if the status is an exception or a failed attempt, or if the parcel is being returned to the sender.

Tell the customer what the carrier reported, in plain words, without technical codes.

Read the delivery address on the WooCommerce order and ask them to confirm it or correct it.

Ask when they can receive the parcel, if the carrier tried and failed.

Add an order note in WooCommerce with the status, the carrier’s message, the time and what the customer told you.

Tell the customer our team will follow up in this chat, and hand the conversation over.

Do not promise a redelivery, a refund or a resend. Never share another customer’s order. Reply in the customer’s language.

Change the hand-over step to match how your team handles delivery problems before you paste it.

What to connect

Your WooCommerce store. Built in. Add a WooCommerce REST API key with read and write access, so AeroChat can add order notes.
AfterShip. Create an API key on the API keys page of your AfterShip admin, on a plan that includes API access. Paste it in when AeroChat asks.
Your policies. Upload your delivery problem and resend policy to the AeroChat knowledge base.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce and AfterShip, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from AfterShip’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Who updates the courier with a corrected address.
When a delivery problem becomes a resend or a refund.
How fast your team replies once a problem is handed over.

The result to expect

Customers with a stuck parcel get a clear explanation straight away. Your team starts from an order note with the address and the carrier’s message, instead of a chain of questions.

Measure it with your own numbers: delivery problems per month, and the time from first message to the corrected delivery.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same WooCommerce and AfterShip connection behind it. See what each channel does on the AfterShip Tracking for WooCommerce page.

Catch your next delivery problem in chat

Connect your store, paste the recipe, add your AfterShip key, and ask your own number about a test order.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect WooCommerce and AfterShip for you, free. See plans.