Connect Acuity Scheduling to WhatsApp, Instagram, TikTok and AI Chat
Clients message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to book, but your diary lives in Acuity Scheduling. AeroChat answers those conversations and works in Acuity as it goes: it checks free times, books the appointment, finds the client’s booking and moves or cancels it. It connects through Acuity Scheduling’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Acuity Scheduling and AeroChat
- Book Acuity appointments from chat. AeroChat checks free times for the service the client wants and books the one they pick, with their name, email and phone.
- Reschedule or cancel in chat. AeroChat finds the client’s appointment, offers new times and moves it, or cancels it when they ask.
- Answer “when is my appointment?”. AeroChat looks up the client’s upcoming appointments and replies with the date, time and service.
- Quote from your services. AeroChat reads your Acuity appointment types, so it names the right service, length and price.
- Record what the client said. AeroChat fills your intake form fields on the booking with the answers given in chat.
Works on every chat channel
Your clients message you wherever they already are. The same Acuity Scheduling connection and the same workflows run on every channel AeroChat supports, and Acuity stays the record whichever one they use.
| Channel | What your clients can do |
|---|---|
| Message your WhatsApp Business number to book, move, cancel or check an appointment. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Acuity Scheduling’s public API. It reads your appointment types, calendars, free dates and times, and your clients’ appointments. It creates appointments, reschedules them and cancels them. Each workflow uses only what its recipe asks for.
To connect, open Integrations in Acuity Scheduling and find the API section. Copy your User ID and API key. Acuity includes API access on some plans only, so check yours under your account’s billing settings. Enter both values in the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Acuity calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a client asks to book, find out which service they want and the day and time they prefer. Check Acuity Scheduling for free times for that appointment type and offer up to three closest to what they asked for. When they choose one, ask for their first name, last name, email and phone number, and book the appointment in Acuity. Confirm the service, date, time and our address. Only quote services and prices from Acuity.
Copy this into AeroChat
When a client asks when their appointment is, ask for the email they booked with. Find their upcoming appointments in Acuity Scheduling and reply with the service, date and time of the next one. If you cannot find them, ask for the phone number on the booking. Never share another client’s details.
Who uses it
Any business that runs its appointments in Acuity Scheduling can use it. Spas, salons, wellness practitioners, coaches and tutors use it for bookings that arrive in chat. These recipes cover the same work:
- Spa and wellness, for treatment bookings and changes.
- Rescheduling and cancellation
- Booking with a stylist
- Trial class booking
What stays in Acuity Scheduling
Acuity stays your record. Appointment types, calendars, availability, intake forms, client records, payments and reminders live there, and your team still runs the day.
AeroChat handles the conversation. It books, moves and cancels appointments as your recipe asks and leaves the rest to Acuity and your team.
WhatsApp workflows that use Acuity Scheduling
These end-to-end WhatsApp workflows run with Acuity Scheduling behind them. See them all in the WhatsApp workflows library.
Questions
Does AeroChat work with Acuity Scheduling?
Yes. AeroChat connects through Acuity Scheduling’s public API with the User ID and API key from your Acuity account.
Can clients book Acuity appointments on WhatsApp?
Yes. AeroChat checks your free times, books the one the client picks, and the appointment appears in Acuity like any other.
Do I need a developer?
No. You describe the workflow in your own words, copy your User ID and API key from Acuity and paste them in, and switch it on. AeroChat builds the Acuity connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, Free included. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Acuity Scheduling and try it
Paste the first recipe, add your Acuity User ID and API key, and ask your own chat for an appointment tomorrow.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.