Give Delivery Status Updates on WhatsApp with 17TRACK
Yes. AeroChat works directly with 17TRACK. When a shopper asks for an update on their delivery, it reads the latest status, the milestones and the estimated delivery window from 17TRACK and gives a short, clear answer in the same chat.
This recipe answers “any update on my delivery?” and “when will it arrive?” in chat, from 17TRACK. Part of connecting 17TRACK to WhatsApp and AI chat.
What happens today
A shopper who is waiting for a gift or a time-sensitive order checks in every day or two. Each time, someone on your team looks up the order, opens the tracking and writes a fresh reply. The shopper wants two things: is it still moving, and when will it get here. They rarely need more than that, but getting it takes a person every time.
The flow that works
- The shopper asks for an update or asks when their order will arrive.
- AeroChat finds the order in Shopify and reads the latest status, milestones and estimated delivery window from 17TRACK.
- It replies with how far along the parcel is and the delivery window, in one or two lines.
- If 17TRACK has no estimate, it gives your usual delivery time and says it is not a promise.
What it looks like on WhatsApp
Customer: Any update on my delivery? I need it for Saturday. Order 5110 (example)
AeroChat: Your parcel is out for delivery today with the local carrier. It left the depot in Leeds at 7:20 am. The estimated delivery is today, 14 November, so it should arrive before Saturday.
In 17TRACK: nothing changes. AeroChat read the status, milestones and estimated delivery window for that tracking number.
The recipe
Copy this into AeroChat
When a shopper asks for an update on their delivery or asks when it will arrive, follow these steps.
- Find the order in Shopify by order number, email or phone, and take its tracking number.
- Read the latest status, the milestones and the estimated delivery window from 17TRACK.
- Reply in one or two lines: how far along the parcel is, for example “picked up, in transit, out for delivery”, and the estimated delivery window.
- If the shopper mentions a date they need it by, say plainly whether the estimate fits that date.
- If 17TRACK has no estimate, give our usual delivery time for their area from the knowledge base and say it is a usual time, not a promise.
- If the status shows a problem, hand the conversation to our team with the order and tracking details.
Never promise a delivery date. Reply in the customer’s language.
Change the handover rule and the usual delivery times to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can find orders and their tracking numbers.
- 17TRACK. Sign up for the 17TRACK Tracking API at api.17track.net, open Settings in the API dashboard and copy your key. Paste it in when AeroChat asks.
- Your knowledge base. Add your usual delivery times by area, for the parcels where 17TRACK has no estimate yet.
17TRACK can also push status changes to a webhook URL you set in the API dashboard. Where you point that webhook at AeroChat, a shopper who asked about a parcel can get the new status in the same chat. AeroChat does not send scheduled updates on its own.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect 17TRACK, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from 17TRACK’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- What AeroChat says when there is no delivery estimate.
- Whether you point 17TRACK’s webhook at AeroChat.
- When a late parcel goes to your team.
The result to expect
Shoppers who check in get a clear answer every time, in a few seconds, and know whether their order will arrive when they need it. Your team stops writing the same update by hand.
Measure it with your own numbers: delivery update questions answered without a person, and complaints about late orders, for a month before and after.
Next: see every 17TRACK workflow, including passing delivery problems to your team.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same 17TRACK connection behind it. See what each channel does on the 17TRACK integration page.
Give your first delivery update in chat
Install AeroChat, paste the recipe, add your 17TRACK key, and ask your own chat when your last order will arrive.
7-day free trial.