What Is AeroChat? Chat Infrastructure for Websites & Social Media, Explained

Customers want quick replies and simple solutions. No one likes waiting hours for an answer. AeroChat helps businesses by handling website chats and social media messages in one place, so customers get a fast, useful reply wherever they write to you.

AeroChat is more than a chatbot that answers questions. It runs the customer service and sales work behind those conversations, such as checking an order, recommending a product or booking an appointment. That saves your team time and gives customers a better experience.

What Is AeroChat?

AeroChat is a chat infrastructure that lets you run your customer service and sales workflows on autopilot. You just describe the workflow you want automated, and the system translates it into a set of instructions and runs it. It also connects to your own data systems and backend processes, so it can perform actions, not just answer questions.

In practice, a customer asks on WhatsApp where their order is, and AeroChat checks the order in your store and replies with the status. A shopper asks at 11pm which product suits them, and AeroChat recommends one from your catalogue and can send a payment link. You set the limits, such as refund amounts, discounts and when to hand over to a person.

Why Businesses Need One System for Website and Social Chats

Today’s customers are active on multiple channels. They might:

• Visit your website to check products

• Send a message on Facebook Messenger

• Comment on your Instagram posts

• Ask for help via WhatsApp

• Or expect live chat on your e-commerce store

Managing all these channels by hand takes a lot of time. AeroChat runs the same workflows on every channel and shows every conversation in a single dashboard.

Key Features of AeroChat

Here is what AeroChat does day to day:

1. Every Channel in One Inbox

• Works on web chat, Facebook Messenger, Instagram, Telegram, WhatsApp, TikTok and email

• Single dashboard for all channels

• No need to switch between apps

2. Conversations That Take Action

• Understands what the customer is asking, in their own words and language

• Checks orders, changes delivery addresses, books appointments and sends payment links while the customer is still chatting

• Recommends products from your catalogue

3. Lead Capture

• Captures contact details during the conversation

• Qualifies prospects before passing them to sales teams

• Saves data for future follow-up

4. 24/7 Availability

• Replies to every customer message, day or night

• Works even when your team is offline

• Hands the conversation to a person when it needs one

5. Set Up by Describing It

• You describe a workflow in your own words. There is no flow builder to learn and no code.

• Connects to Shopify and WordPress (WooCommerce), and to Airwallex payment links

• Systems not on that list connect through the API and webhooks

6. Analytics and Insights

• Tracks conversations and the most common questions

• Shows which conversations needed a person

• Helps businesses see what to fix on their site or in their policies

How AeroChat Uses Your Business Information

Customers want correct answers they can trust, not just fast ones. AeroChat answers from your own information instead of pre-written scripts:

• It reads your content. Your website, FAQs, policies, product details and internal guides.

• It checks live data. Stock, prices and order status come from your connected store, not from a copy that goes out of date.

• It asks when unsure. It breaks multi-part questions down, asks a clarifying question when needed, and hands over to your team when a question needs a person.

• It stays consistent. Your chat, website and staff give the same answer, because they all use the same information.

Table: AeroChat vs Script-Based Chatbots

Benefits of Using AeroChat

Here is what businesses get from AeroChat:

• Faster Customer Support: Customers get answers without waiting.

• Cost Savings: Fewer repetitive questions reach your customer service team.

• More Sales: It recommends products and sends payment links inside the chat.

• Brand Loyalty: Customers trust businesses that respond quickly and accurately.

• Time Efficiency: Manage every channel in one place.

How AeroChat Works on Your Website

Customers often leave websites because they cannot find information quickly. AeroChat helps by:

• Answering FAQs in real time

• Helping users navigate to the right page

• Suggesting products that match what the shopper asked for

• Answering last-minute questions at checkout so carts are not abandoned

How AeroChat Works on Social Media

Messages, comments, and queries on social media come in around the clock. AeroChat helps by:

• Automatically replying to direct messages

• Replying to comments on posts

• Capturing leads from campaigns

• Sending personalized offers through Messenger or WhatsApp

Your social accounts become a place where customers can get support and buy, not just see posts.

AeroChat for Small, Medium, and Large Businesses

AeroChat works for businesses of every size:

• Small Businesses: Handle customer queries without hiring extra staff. A new Shopify store can answer product, shipping and return questions from day one, with a small team.

• Medium Businesses: Automate lead capture and sales conversations.

• Large Enterprises: Manage customer support across countries and channels.

Real-Life Use Cases of AeroChat

Here are some practical examples:

• E-commerce Store: AeroChat suggests products, answers questions at checkout, follows up on abandoned carts and tells customers where their order is.

• Restaurants & Cafes: Takes reservations via Messenger or website chat.

• Healthcare Clinics: Books appointments, shares accurate availability and answers patient FAQs.

• Education Providers: Guides students through courses and admission queries.

• Travel Agencies: Answers ticket and baggage questions from your records and helps with bookings.

What Makes AeroChat Different

AeroChat is chat infrastructure. You build whatever workflows you want, and we take care of the hard and messy parts: data protection, security, performance, and integration. You get the flexibility of defining your own workflows without the risk or burden of running it yourself.

• It acts inside the conversation, connected to your systems

• You set it up by describing it, with no code

• The limits you set on refunds, discounts and promises are applied by the system

• Flat monthly plans, not per ticket or per resolution

Where AI Chat Is Heading

Customers increasingly expect to message a business and get things done in the chat: ask, choose, pay and get delivery updates without leaving WhatsApp or Instagram.

AeroChat is built for that. It connects the conversation to:

• Your store or catalogue

• Payment links

• Delivery booking and updates

• Your team, for anything that needs a person

Conclusion

AeroChat runs the customer service and sales workflows behind your website and social media chats. It answers from your own information, takes actions in your systems, and hands over to your team when needed.

From small businesses to global brands, AeroChat makes customer conversations faster and easier to manage, on every channel your customers use.

Want to see it on your own channels? Start your 7-day free trial. No credit card needed. On Shopify? Install AeroChat from the Shopify App Store.

FAQ’s

Is AeroChat a chatbot?

AeroChat is chat infrastructure. You build whatever workflows you want, and we take care of the hard and messy parts: data protection, security, performance, and integration. You get the flexibility of defining your own workflows without the risk or burden of running it yourself.

Is AeroChat difficult to set up?

No. You describe the workflow you want in your own words, and no coding is needed.

Can AeroChat work on both websites and social media?

Yes. It works on web chat, WhatsApp, Instagram, Messenger, Telegram, TikTok and email, from one dashboard.

Does AeroChat replace human agents?

Not fully. It handles repetitive tasks, while your team focuses on complex issues.

Does AeroChat update its answers when my information changes?

Yes. It answers from your current business information and live store data.

Can small businesses afford AeroChat?

Yes. There is a free plan, and paid plans are flat monthly prices, not per ticket or per resolution.

Does AeroChat provide analytics?

Yes. It shows your most common questions and which conversations needed a person.