Cash on Delivery (COD) is a payment method where customers pay for products only when they receive them. It is popular in many countries because it builds trust. However, managing COD orders can be hard for online stores. There are often issues like fake orders, returns, and failed deliveries.
That’s where chatbots come in. Chatbots are smart tools that talk to customers automatically. They can confirm orders, remind customers about delivery, and reduce COD failures. For eCommerce businesses, using the right chatbot can save time and improve customer satisfaction.
In this article, we will look at the best chatbots designed to manage COD orders. These chatbots can help online sellers handle high volumes of orders, avoid losses, and grow their business smoothly.
Why COD Orders Are Hard to Manage
Before we talk about chatbots, let’s understand why COD is a problem:
High Return Rate: Many customers change their minds and don’t accept the order.
Fake Orders: Some people give the wrong phone numbers or addresses.
Delivery Failures: Sometimes, customers are not home, so the order fails.
Extra Cost: Failed COD orders mean extra delivery charges for the store.
Because of these reasons, many online stores face losses. That’s why using a chatbot can make a big difference.
How Chatbots Help with COD Orders
Chatbots make COD order management easy by:
Confirming Orders: After a customer places a COD order, the chatbot can confirm it by message or WhatsApp.
Reminding Customers: Chatbots can send reminders before delivery to make sure the customer is ready.
Reducing Fake Orders: Chatbots can check if the phone number or address is real.
Updating Delivery Info: Customers can ask the chatbot where their order is or change the delivery time.
All of this saves time, money, and improves customer service.
Top Chatbots for Managing COD Orders
Let’s now look at some of the best chatbots that are great for managing COD orders in eCommerce:
1. AeroChat
AeroChat is an AI-powered customer communication and automation platform designed to help businesses connect with customers seamlessly across multiple channels. It unifies messages from WhatsApp, Instagram, Messenger, email, and live chat into a single workspace, allowing teams to respond faster, automate common queries, and convert more leads—without any coding skills required.
Whether you run an e-commerce store, service business, or enterprise support team, AeroChat’s intent-aware AI delivers natural, accurate, and personalised responses. With built-in templates, multilingual support, and analytics, AeroChat helps you save time, cut costs, and grow revenue.
Features:
Unified Inbox – Manage WhatsApp, Facebook, Telegram, email, and live chat messages in one dashboard.
Intent-Aware AI – Understands customer intent for human-like, context-aware automated responses.
Self-Learning Engine – Improves over time based on real customer conversations.
No-Code Setup – Launch in minutes with pre-built flows and templates for sales, support, and lead generation.
Automated Campaigns – Send product updates, promotions, and abandoned cart reminders directly in chat.
Multilingual Chat Support – Instantly respond in your customer’s preferred language.
Lead Capture & Qualification – Automatically collect contact details and qualify leads 24/7.
Analytics & Reporting – Track engagement, response times, and conversion metrics.
Custom Integrations – Connect with your CRM, e-commerce store, like built-in Shopify or WordPress, or helpdesk tools.
Scalable for Any Business Size – From small businesses to large enterprises.
2. Tars
Tars is a powerful chatbot platform that helps with lead generation, order confirmation, and customer support.
Features:
Can confirm COD orders through WhatsApp or the website
Sends reminder messages before delivery
Easy to connect with your existing eCommerce platform
3. Verloop.io
Verloop.io is an AI-based chatbot built for eCommerce and retail businesses.
Features:
Smart COD confirmation bots
Works on WhatsApp, Messenger, and a website
AI can detect fake or suspicious orders
Supports multiple languages
4. Zoko
Zoko is a WhatsApp-based chatbot that helps you manage sales, support, and COD orders in one place.
Features:
WhatsApp order confirmation for COD
Payment collection after delivery
Reminders and tracking updates
One team inbox to manage customer chats
5. Yellow.ai
Yellow.ai offers advanced AI chatbots for large businesses.
Features:
Real-time order tracking and confirmation
Intelligent fraud detection for COD
Can handle thousands of orders daily
Voice + text bot support
6. WATI
WATI is another chatbot built on WhatsApp Business API. It’s great for startups and growing brands.
Features:
Sends COD order confirmation via WhatsApp
Helps with order changes or rescheduling
Pre-built templates for faster setup
What to Look For in a COD Chatbot
Before choosing a chatbot, check for these features:
WhatsApp Integration: Most COD customers use WhatsApp, so it’s important.
Smart Order Confirmation: Can the bot confirm COD quickly?
Reminders and Tracking: Sending updates before delivery reduces failure.
Easy Setup: Choose a chatbot that’s easy to use and manage.
Fraud Check: Bots that can filter fake orders save a lot of money.
Benefits of Using a Chatbot for COD Orders
Here are the main benefits of using chatbots for COD orders:
Fewer fake orders
Lower return rates
Faster communication with customers
Less workload for customer service
Happier customers
All of this leads to more profit and smoother delivery.
Conclusion
Cash on Delivery is still popular in many countries because people trust it. But for online stores, managing COD orders is not easy. Fake orders, returns, and failed deliveries can cause big problems. These issues waste time and money and make customers unhappy.
Using a chatbot can help a lot. It can confirm orders, remind customers, and give delivery updates. Some chatbots can also check for fake orders. This saves effort for store owners and improves customer service. With the right chatbot, COD becomes easier and more profitable.. If you have any issues, you can contact us at AeroChat.
FAQ’s
Why is Cash on Delivery (COD) hard to manage for online stores?
Because it often leads to fake orders, returns, and failed deliveries, which increase costs and reduce profits.
How do chatbots help with COD orders?
They confirm orders, send reminders, reduce fake orders, and provide delivery updates automatically.
Can small businesses use COD chatbots easily?
Yes, most chatbot platforms offer simple setup and ready-made templates for small online stores.
Why is WhatsApp integration important in a COD chatbot?
Because most COD customers use WhatsApp, it's the best way to confirm orders and send delivery updates.