Choosing the right chatbot for Shopify is no longer about basic automation. In 2026, store owners comparing HeiChat vs AeroChat are usually asking one core question: which chatbot actually helps increase sales, not just reply to messages?
Both tools position themselves as AI-powered Shopify chatbots, but they approach ecommerce very differently. HeiChat focuses on conversational automation, while AeroChat is built specifically to support product discovery, order handling, and revenue-driving interactions inside Shopify stores.
This comparison breaks down features, use cases, and real sales impact to help you decide which Shopify chatbot fits your growth goals.
HeiChat vs AeroChat: Quick Comparison
Tool | Best For | Core Strength |
|---|---|---|
HeiChat | General AI chat | Conversational automation |
AeroChat | Shopify stores | Sales + support automation |
If you’re researching the best Shopify AI chatbot, this distinction matters more than feature lists.
What Is HeiChat?
HeiChat is an AI chatbot designed to handle customer conversations across websites and messaging channels. It’s commonly used by businesses that want:
Automated replies to common questions
A conversational AI layer on Shopify or websites
Reduced manual chat handling
HeiChat works well for generic conversations, but it does not deeply integrate with Shopify’s transactional data by default.
What Is AeroChat?
AeroChat is built exclusively for ecommerce and Shopify stores. Instead of just replying to customers, it connects directly with store data to guide buyers and resolve support questions automatically.
It’s widely used for automated ecommerce support and advanced Shopify customer support automation.
AeroChat understands:
Products, variants, and collections
Orders and shipping status
Policies, refunds, and returns
Buyer intent during shopping and checkout
HeiChat vs AeroChat: Feature Comparison
Feature | HeiChat | AeroChat |
|---|---|---|
AI Chat Responses | Yes | Yes |
Shopify Data Sync | Limited | Yes |
Product Recommendations | Basic | Advanced |
Order Tracking Automation | No | Yes |
Post-Purchase Support | Limited | Strong |
Conversion Optimisation | No | Yes |
For merchants comparing the best chatbot for online stores, AeroChat’s ecommerce depth becomes a key advantage.
What’s the Main Difference Between HeiChat and AeroChat?
The biggest difference in HeiChat vs AeroChat is sales awareness.
HeiChat focuses on answering questions.
AeroChat focuses on moving shoppers closer to purchase.
AeroChat can:
Recommend products
Handle size and colour questions
Answer delivery timelines
Track orders automatically
That’s why it’s often used to reduce cart abandonment using instant replies and increase AOV with an AI chatbot.
HeiChat vs AeroChat for Shopify Sales Use Cases
Product Discovery & Pre-Sales
HeiChat can describe products if manually trained, but it doesn’t understand real-time availability or variants.
AeroChat works as a Shopify product recommendation chatbot and supports AI collection pages for Shopify, helping customers find the right product faster.
Order & Shipping Questions
HeiChat often redirects users to help pages or human support.
AeroChat functions as a Shopify shipping status chatbot and helps stores reduce customer waiting time to zero.
Post-Purchase & Returns
HeiChat explains policies generically.
AeroChat answers refund and return questions based on the customer’s order, helping stores reduce refunds with a Shopify chatbot and avoid repetitive follow-ups.
Pricing Comparison: HeiChat vs AeroChat
Tool | Pricing Style | Long-Term Value |
|---|---|---|
HeiChat | Usage-based | Lower upfront |
AeroChat | Automation + store usage | Higher ROI |
While HeiChat may look cheaper initially, AeroChat helps stores reduce support costs on Shopify and scale Shopify support without hiring — a major factor for growing brands.
HeiChat vs AeroChat: Pros and Cons
HeiChat Pros
Easy setup
Works across different websites
Good for basic conversations
HeiChat Cons
Limited Shopify intelligence
No order automation
Minimal impact on sales
AeroChat Pros
Built specifically for Shopify
Automates sales and support flows
Improves conversions and response time
AeroChat Cons
Shopify-focused only
Requires initial store connection
Which Shopify Chatbot Is Better for Small Stores?
For very small Shopify stores with low order volume, HeiChat may be sufficient for basic FAQs.
However, many merchants searching for a free chatbot for ecommerce or best Shopify chatbots for small stores quickly upgrade once customers start asking order-related questions.
Which Shopify Chatbot Is Better for Growing Brands?
For growth-focused brands, AeroChat is the stronger choice.
It supports:
Faster replies during sales and traffic spikes
This is where HeiChat vs AeroChat becomes a clear win for AeroChat.
Which Shopify Chatbot Is Better for Enterprises?
Enterprises need accuracy, consistency, and omnichannel control. AeroChat aligns better with enterprise needs and fits expectations for best enterprise chatbot solutions.
Final Verdict
Which Shopify chatbot drives more sales?
Basic conversational needs: HeiChat
Shopify sales automation: AeroChat
Growing DTC brands: AeroChat
Revenue-focused Shopify stores: AeroChat
HeiChat is a capable conversational chatbot, but AeroChat is purpose-built to drive Shopify sales, not just answer questions.
Ready to Increase Shopify Sales with AI?
If your Shopify store receives questions about products, shipping, sizing, or orders, you need more than a chatbot that chats. AeroChat is built to convert conversations into sales — automatically and at scale.