Privacy Policy
Welcome to AeroChat. We are committed to protecting the privacy and personal data of everyone who interacts with our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data in connection with our website (aerochat.ai), platform, and services (collectively, the "Service").
This Policy applies to merchants and businesses who subscribe to AeroChat ("Customers") and to visitors of our website. It should be read alongside our Terms of Use at aerochat.ai/legal/terms.
If you are a merchant using AeroChat, please note that this Policy governs AeroChat's own data practices. Your obligations regarding the personal data of your own end-customers are governed by your agreement with AeroChat and applicable law, including Singapore's Personal Data Protection Act 2012 (PDPA).
Welcome to AeroChat. We are committed to protecting the privacy and personal data of everyone who interacts with our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data in connection with our website (aerochat.ai), platform, and services (collectively, the "Service").
This Policy applies to merchants and businesses who subscribe to AeroChat ("Customers") and to visitors of our website. It should be read alongside our Terms of Use at aerochat.ai/legal/terms.
If you are a merchant using AeroChat, please note that this Policy governs AeroChat's own data practices. Your obligations regarding the personal data of your own end-customers are governed by your agreement with AeroChat and applicable law, including Singapore's Personal Data Protection Act 2012 (PDPA).
1. Who We Are
AeroChat is an AI-powered customer communication platform headquartered in Singapore. For the purposes of this Policy, AeroChat is the data controller in respect of personal data collected directly from Customers and website visitors.
For queries about this Policy, contact us at: support@aerochat.ai
2. Personal Data We Collect
2.1 Account and Registration Data
When you sign up for AeroChat, we collect information you provide directly, including your name, email address, company name, phone number, and billing details. This information is necessary to create and manage your account and process your subscription.
2.2 Usage and Platform Data
We collect data about how you interact with the Service, including pages visited, features used, session duration, log data, IP address, browser type, device type, and referral source. This helps us maintain, improve, and personalise the Service.
2.3 Payment Data
Payment transactions are processed by our third-party payment processor (Stripe). AeroChat does not store full credit card numbers. We retain transaction records including amounts, dates, and payment method summaries for billing and compliance purposes.
2.4 Communication Data
If you contact our support team, we collect the content of your communications, including emails, chat messages, and any attachments, in order to respond to and resolve your enquiries.
2.5 Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to remember your preferences, analyse site traffic, and support marketing activities. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website. We use Google Tag Manager, Google Analytics, Meta Pixel, and Ahrefs analytics on our website.
2.6 Merchant End-Customer Conversation Data
When your customers interact with an AeroChat-powered chatbot on your storefront or platform, conversation data (which may include personal data of your end-customers) is processed by AeroChat on your behalf as a data processor. You, as the merchant, are the data controller for that data and are responsible for ensuring appropriate notice is given to your end-customers and that a lawful basis for processing exists.
3. How We Use Personal Data
We use personal data collected for the following purposes:
Service Delivery: To provide, maintain, and operate the Service, including managing your account, processing payments, and delivering technical support.
Service Improvement: To analyse usage patterns, diagnose technical issues, and develop new features and improvements.
Communications: To send you account-related notices, product updates, and, where you have opted in, marketing communications. You may unsubscribe from marketing emails at any time using the link provided in those emails.
Security and Fraud Prevention: To detect, prevent, and respond to unauthorised access, fraud, or abuse of the Service.
Legal Compliance: To comply with applicable laws, regulations, court orders, and lawful requests from government authorities, and to enforce our Terms of Use.
Analytics and Marketing: To measure the effectiveness of our marketing efforts and improve our customer acquisition strategy, using the tracking tools described in Section 2.5.
4. Legal Basis for Processing
Where applicable law requires a lawful basis for processing personal data, we rely on the following:
Contractual necessity: Processing required to perform our contract with you, including account management and service delivery.
Legitimate interests: Processing for our legitimate business interests, including improving the Service, preventing fraud, and conducting marketing, where these interests are not overridden by your rights.
Legal obligation: Processing required to comply with applicable law.
Consent: Where you have given consent, such as for marketing communications or non-essential cookies.
5. Sharing Personal Data
We do not sell your personal data. We may share personal data in the following circumstances:
5.1 Service Providers
We share data with trusted third-party service providers who assist us in operating the Service, including cloud hosting providers, payment processors, analytics providers, email delivery services, and customer support tools. These providers are contractually required to protect your data and may only use it for the purposes of providing services to us.
Key third-party processors include: Stripe (payments), Google (analytics and tag management), Meta (marketing analytics), and cloud infrastructure providers. A current list of key sub-processors is available upon request.
5.2 Business Transfers
In the event of a merger, acquisition, asset sale, or restructuring, your personal data may be transferred to the acquiring or successor entity. We will notify you of any such change and, where required by law, seek your consent.
5.3 Legal Requirements
We may disclose personal data if required to do so by law, regulation, court order, or lawful request by a government authority, or where we believe disclosure is necessary to protect the rights, property, or safety of AeroChat, our Customers, or the public.
5.4 With Your Consent
We may share your data with third parties where you have given explicit consent to such sharing.
6. International Data Transfers
AeroChat is headquartered in Singapore and operates globally. Your personal data may be transferred to, stored, or processed in countries outside Singapore, including in countries where our cloud infrastructure providers and other sub-processors are located. Where such transfers occur, we take appropriate measures to ensure your data is protected to a standard comparable to Singapore's PDPA, including through contractual safeguards.
7. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
Specifically:
Account data is retained for the duration of your subscription and for up to 12 months following termination, after which it is deleted or anonymised.
Conversation data processed on behalf of merchants is retained in accordance with your account settings and deleted upon account termination, subject to a 30-day export window.
Billing records are retained for 7 years to comply with applicable financial and tax regulations.
Support communications are retained for up to 3 years from the date of the last communication.
8. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include encryption of data in transit and at rest, access controls, and regular security reviews.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
If we become aware of a data breach that is likely to result in risk to your rights and freedoms, we will notify you and, where required, the relevant authorities, in accordance with applicable law.
9. Your Rights
Subject to applicable law, you have the following rights in respect of your personal data:
Access: The right to request a copy of the personal data we hold about you.
Correction: The right to request correction of inaccurate or incomplete personal data.
Deletion: The right to request deletion of your personal data, subject to legal retention obligations.
Withdrawal of Consent: Where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of prior processing.
Data Portability: The right to receive your personal data in a structured, commonly used format, where technically feasible.
Objection: The right to object to processing based on legitimate interests.
To exercise any of these rights, contact us at support@aerochat.ai. We will respond within 30 days. We may need to verify your identity before processing your request.
10. Cookies
Our website uses the following categories of cookies:
Strictly Necessary: Required for the website to function. These cannot be disabled.
Analytics: Help us understand how visitors use the website (e.g., Google Analytics). These are enabled by default but can be disabled through your browser settings.
Marketing: Used to track the effectiveness of our advertising (e.g., Meta Pixel, Google Ads). These can be managed through your browser or by opting out of the relevant advertising networks.
For more information on managing cookies, visit your browser's help documentation.
11. Children's Privacy
The Service is not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us at support@aerochat.ai and we will take steps to delete it promptly.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, the Service, or applicable law. Where changes are material, we will notify you via email or in-app notification at least 14 days before the updated Policy takes effect. The current version will always be available at aerochat.ai/legal/privacy.
Your continued use of the Service after the effective date of any update constitutes acceptance of the revised Policy.
13. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:
AeroChat Support
Email: support@aerochat.ai
Website: aerochat.ai
We aim to respond to all privacy-related enquiries within 30 days.
© 2026 AeroChat. All rights reserved.
1. Who We Are
AeroChat is an AI-powered customer communication platform headquartered in Singapore. For the purposes of this Policy, AeroChat is the data controller in respect of personal data collected directly from Customers and website visitors.
For queries about this Policy, contact us at: support@aerochat.ai
2. Personal Data We Collect
2.1 Account and Registration Data
When you sign up for AeroChat, we collect information you provide directly, including your name, email address, company name, phone number, and billing details. This information is necessary to create and manage your account and process your subscription.
2.2 Usage and Platform Data
We collect data about how you interact with the Service, including pages visited, features used, session duration, log data, IP address, browser type, device type, and referral source. This helps us maintain, improve, and personalise the Service.
2.3 Payment Data
Payment transactions are processed by our third-party payment processor (Stripe). AeroChat does not store full credit card numbers. We retain transaction records including amounts, dates, and payment method summaries for billing and compliance purposes.
2.4 Communication Data
If you contact our support team, we collect the content of your communications, including emails, chat messages, and any attachments, in order to respond to and resolve your enquiries.
2.5 Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to remember your preferences, analyse site traffic, and support marketing activities. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website. We use Google Tag Manager, Google Analytics, Meta Pixel, and Ahrefs analytics on our website.
2.6 Merchant End-Customer Conversation Data
When your customers interact with an AeroChat-powered chatbot on your storefront or platform, conversation data (which may include personal data of your end-customers) is processed by AeroChat on your behalf as a data processor. You, as the merchant, are the data controller for that data and are responsible for ensuring appropriate notice is given to your end-customers and that a lawful basis for processing exists.
3. How We Use Personal Data
We use personal data collected for the following purposes:
Service Delivery: To provide, maintain, and operate the Service, including managing your account, processing payments, and delivering technical support.
Service Improvement: To analyse usage patterns, diagnose technical issues, and develop new features and improvements.
Communications: To send you account-related notices, product updates, and, where you have opted in, marketing communications. You may unsubscribe from marketing emails at any time using the link provided in those emails.
Security and Fraud Prevention: To detect, prevent, and respond to unauthorised access, fraud, or abuse of the Service.
Legal Compliance: To comply with applicable laws, regulations, court orders, and lawful requests from government authorities, and to enforce our Terms of Use.
Analytics and Marketing: To measure the effectiveness of our marketing efforts and improve our customer acquisition strategy, using the tracking tools described in Section 2.5.
4. Legal Basis for Processing
Where applicable law requires a lawful basis for processing personal data, we rely on the following:
Contractual necessity: Processing required to perform our contract with you, including account management and service delivery.
Legitimate interests: Processing for our legitimate business interests, including improving the Service, preventing fraud, and conducting marketing, where these interests are not overridden by your rights.
Legal obligation: Processing required to comply with applicable law.
Consent: Where you have given consent, such as for marketing communications or non-essential cookies.
5. Sharing Personal Data
We do not sell your personal data. We may share personal data in the following circumstances:
5.1 Service Providers
We share data with trusted third-party service providers who assist us in operating the Service, including cloud hosting providers, payment processors, analytics providers, email delivery services, and customer support tools. These providers are contractually required to protect your data and may only use it for the purposes of providing services to us.
Key third-party processors include: Stripe (payments), Google (analytics and tag management), Meta (marketing analytics), and cloud infrastructure providers. A current list of key sub-processors is available upon request.
5.2 Business Transfers
In the event of a merger, acquisition, asset sale, or restructuring, your personal data may be transferred to the acquiring or successor entity. We will notify you of any such change and, where required by law, seek your consent.
5.3 Legal Requirements
We may disclose personal data if required to do so by law, regulation, court order, or lawful request by a government authority, or where we believe disclosure is necessary to protect the rights, property, or safety of AeroChat, our Customers, or the public.
5.4 With Your Consent
We may share your data with third parties where you have given explicit consent to such sharing.
6. International Data Transfers
AeroChat is headquartered in Singapore and operates globally. Your personal data may be transferred to, stored, or processed in countries outside Singapore, including in countries where our cloud infrastructure providers and other sub-processors are located. Where such transfers occur, we take appropriate measures to ensure your data is protected to a standard comparable to Singapore's PDPA, including through contractual safeguards.
7. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
Specifically:
Account data is retained for the duration of your subscription and for up to 12 months following termination, after which it is deleted or anonymised.
Conversation data processed on behalf of merchants is retained in accordance with your account settings and deleted upon account termination, subject to a 30-day export window.
Billing records are retained for 7 years to comply with applicable financial and tax regulations.
Support communications are retained for up to 3 years from the date of the last communication.
8. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include encryption of data in transit and at rest, access controls, and regular security reviews.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
If we become aware of a data breach that is likely to result in risk to your rights and freedoms, we will notify you and, where required, the relevant authorities, in accordance with applicable law.
9. Your Rights
Subject to applicable law, you have the following rights in respect of your personal data:
Access: The right to request a copy of the personal data we hold about you.
Correction: The right to request correction of inaccurate or incomplete personal data.
Deletion: The right to request deletion of your personal data, subject to legal retention obligations.
Withdrawal of Consent: Where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of prior processing.
Data Portability: The right to receive your personal data in a structured, commonly used format, where technically feasible.
Objection: The right to object to processing based on legitimate interests.
To exercise any of these rights, contact us at support@aerochat.ai. We will respond within 30 days. We may need to verify your identity before processing your request.
10. Cookies
Our website uses the following categories of cookies:
Strictly Necessary: Required for the website to function. These cannot be disabled.
Analytics: Help us understand how visitors use the website (e.g., Google Analytics). These are enabled by default but can be disabled through your browser settings.
Marketing: Used to track the effectiveness of our advertising (e.g., Meta Pixel, Google Ads). These can be managed through your browser or by opting out of the relevant advertising networks.
For more information on managing cookies, visit your browser's help documentation.
11. Children's Privacy
The Service is not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us at support@aerochat.ai and we will take steps to delete it promptly.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, the Service, or applicable law. Where changes are material, we will notify you via email or in-app notification at least 14 days before the updated Policy takes effect. The current version will always be available at aerochat.ai/legal/privacy.
Your continued use of the Service after the effective date of any update constitutes acceptance of the revised Policy.
13. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:
AeroChat Support
Email: support@aerochat.ai
Website: aerochat.ai
We aim to respond to all privacy-related enquiries within 30 days.
© 2026 AeroChat. All rights reserved.
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