Integrations
AeroChat for Email
Connect your Gmail or Outlook mailbox and let AI handle email like any other channel — answered instantly, all in one inbox.
Key Capabilities
- Connect Gmail or Outlook — link your existing mailbox in a couple of clicks with secure Google or Microsoft sign-in.
- Multiple mailboxes — connect several email accounts and manage them all from one place.
- AI drafts and answers — the AI reads incoming email and responds using your knowledge base, just like it does on chat.
- One unified inbox — email lands beside WhatsApp, web chat, Instagram, and your other channels, so nothing lives in a separate silo.
- Seamless human handover — your team can step in on any email thread the moment a reply needs a person.
- Full context on every sender — past conversations, notes, and tags travel with the contact, no matter which channel they used before.
Overview
Email is still where a huge share of customer questions land — but it's slow, manual, and expensive to handle well. Agents spend hours answering the same repetitive queries, threads get buried, and email sits apart from the chat channels your team already works in.
The Email channel brings your inbox into AeroChat. Connect a Gmail or Outlook mailbox with secure sign-in, and the AI starts triaging and answering email the same way it handles chat — grounded in your knowledge base, in the customer's language, around the clock. Every email flows into the same unified inbox as your other channels, carrying the contact's full history with it, and your team can take over any thread instantly. No new tool to learn, no separate silo to manage — just faster email, handled where everything else already lives.
How It Works
Connect your mailbox
Add an account and sign in with Google (Gmail) or Microsoft (Outlook) — secure OAuth, no passwords to share.
Email flows into your inbox
Incoming messages appear in AeroChat alongside every other channel, with the sender's full history attached.
AI answers, your team oversees
The AI replies from your knowledge base, and an agent can take over any thread with one click.
See It In Action
Repetitive emails, answered automatically
Why this wins: The same repetitive email questions that used to eat hours of agent time get answered instantly and accurately — drawn straight from your knowledge base, day or night.
Link Gmail or Outlook securely
Why this wins: There's no IMAP setup or password sharing — connect the mailbox you already use with one secure sign-in, and you're live in under a minute.
Setting It Up
- In AeroChat, open
Emailand click Add Account. - In the Connect a mailbox dialog, choose Sign in with Google (Gmail) or Sign in with Microsoft (Outlook).
- Approve the secure sign-in — your mailbox connects and incoming email starts flowing into your inbox.
- Repeat Add Account for any additional mailboxes you want to manage in one place.
FAQ
Which email providers can I connect?
You can connect Gmail (Google) and Outlook (Microsoft) mailboxes using secure sign-in. Add as many accounts as you need and manage them together.
What access does AeroChat get to my mailbox?
You connect your mailbox through Google or Microsoft's official secure sign-in, so you never share your password. Access is used to read and respond to customer email within AeroChat, and you can disconnect an account at any time to revoke it. For specifics on data handling, see our Privacy Policy.
Does the AI reply automatically, or can my team take over?
Both. The AI can answer email from your knowledge base automatically, and any agent can take over a thread with one click whenever a human reply is needed.
Where do email conversations show up?
Email lands in the same unified inbox as your other channels — WhatsApp, web chat, Instagram, and more — with the contact's full history attached, so your team works from one place.
Can I connect more than one mailbox?
Yes. Use Add Account to connect multiple Gmail or Outlook mailboxes and handle them all from a single inbox.