Answer Where Is My Order with WooCommerce Shipment Tracking on WhatsApp

Yes. AeroChat answers “where is my order?” directly from WooCommerce Shipment Tracking. It reads the order status in WooCommerce and the tracking saved on the order, and replies with the shipped date, the carrier, the tracking number and the tracking link in the same conversation.

This recipe handles the most common question any store gets, using the tracking your team already adds with Shipment Tracking. Part of connecting WooCommerce Shipment Tracking to WhatsApp and AI chat.

What happens today

The tracking number is on the order, in the customer’s account and in the Completed Order email. Shoppers still message to ask where their order is, because it is faster than finding the email. Your team opens WooCommerce, finds the order, copies the tracking number and pastes it back. It is the same few clicks, many times a day. This question is often called WISMO.

The flow that works

The shopper asks where their order is. AeroChat asks for the order number and checks the email or phone number on the order matches them.
It reads the order status in WooCommerce and the Shipment Tracking items on the order.
If the order has shipped, it replies with the shipped date, carrier, tracking number and tracking link for each parcel.
If it has not shipped yet, it says the order is being prepared and gives your usual dispatch time.

What it looks like on WhatsApp

Customer: Hi, any news on order 7735? (example)

AeroChat: Hi Morgan. Order #7735 shipped on 10 November with Royal Mail. Your tracking number is QF123456785GB, and here is the tracking link.

Customer: Perfect, thanks!

In WooCommerce and Shipment Tracking: nothing changes. AeroChat read the order status and its tracking item.

The recipe

Copy this into AeroChat

When a shopper asks where their order is, follow these steps.

Ask for the order number, unless we already know it from this chat.

Find the order in WooCommerce and check that the email or phone number on it matches the shopper. If it does not, never share the order.

Read the Shipment Tracking items on the order.

If there are items, tell them the shipped date, the carrier and the tracking number, and send the tracking link. If there is more than one, list each parcel.

If there are none, read the order status. If it is processing, tell them it is being prepared and give our dispatch times from the knowledge base. If it is on hold or pending payment, say why.

If the order shipped a long time ago against our usual delivery times, apologize and hand the conversation to our team with the order number and tracking number. Reply in the shopper’s language.

Add your dispatch times and usual delivery times per carrier to your knowledge base before you paste it.

What to connect

Your WooCommerce store. Built in. Install the AeroChat WordPress plugin and connect your store from the AeroChat dashboard.
WooCommerce Shipment Tracking. Shipment Tracking adds its endpoints to your store’s REST API. Create a WooCommerce REST API key with read access in WooCommerce, then Settings, Advanced, REST API. Paste the consumer key and secret in when AeroChat asks.
Your knowledge base. Add your dispatch times, delivery times and what to do about late parcels.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: add the WooCommerce key, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from the Shipment Tracking public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Your dispatch and delivery times, which AeroChat quotes.
When a slow parcel goes to your team.
Which carriers you use and offer in Shipment Tracking.

The result to expect

Shoppers get their tracking in seconds, on the channel they asked on. Your team stops copying tracking numbers from orders into chats.

Measure it with your own numbers: order tracking questions answered without your team, for a month before and after.

Next: send the tracking link on request, or see every Shipment Tracking workflow.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your WooCommerce store and email, with the same Shipment Tracking connection behind it. See what each channel does on the WooCommerce Shipment Tracking integration page.

Answer tracking questions automatically

Connect your WooCommerce store, paste the recipe, add your key, and ask your own number where a test order is.

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