Send WooCommerce Shipment Tracking Links on WhatsApp and in Chat

Yes. AeroChat sends tracking links directly from WooCommerce Shipment Tracking. When a shopper asks for their tracking link or number, AeroChat reads the tracking saved on the WooCommerce order and sends the carrier’s link and number for each parcel in the same conversation.

This recipe answers “can you send me the tracking?” with the link Shipment Tracking already builds for that carrier. Part of connecting WooCommerce Shipment Tracking to WhatsApp and AI chat.

What happens today

Shoppers lose the Completed Order email, or never had it because the order is still being completed. They message for the tracking link. Someone opens the order, finds the tracking panel and copies the link. When an order went out in two parcels, the second number is easy to miss, and the shopper comes back the next day.

The flow that works

The shopper asks for their tracking link or number. AeroChat finds their WooCommerce order and checks the details match.
It reads every Shipment Tracking item on the order.
It sends the tracking link and number for each parcel with the carrier name.
If the link does not open for them, it gives the carrier and number to enter on the carrier’s site. If there is no tracking yet, it says when you usually dispatch.

What it looks like on WhatsApp

Customer: Can you resend the tracking for my order? It’s under kim@example.com (example)

AeroChat: Of course, Kim. Your order #9120 shipped on 10 November with DHL. Tracking number 1234567890. Here is the tracking link.

In WooCommerce and Shipment Tracking: nothing changes. AeroChat found the latest order for that email and read its tracking item.

The recipe

Copy this into AeroChat

When a shopper asks for their tracking link or number, follow these steps.

Ask for the order number or the email on the order. If they give an email, find their most recent order and confirm it with them.

Check that the email or phone number on the WooCommerce order matches the shopper.

Read the Shipment Tracking items on the order.

Send the tracking link, the tracking number and the carrier name for each parcel.

If there are no items yet, tell them the order has not shipped and give our dispatch times.

If they say the link does not work, give them the carrier name and tracking number to enter on the carrier’s own site. If the number still finds nothing, hand the conversation to our team with the order number. Never share another customer’s order. Reply in the shopper’s language.

Add your dispatch times to your knowledge base before you paste it.

What to connect

Your WooCommerce store. Built in. Install the AeroChat WordPress plugin and connect your store from the AeroChat dashboard.
WooCommerce Shipment Tracking. Shipment Tracking adds its endpoints to your store’s REST API. Create a WooCommerce REST API key with read access in WooCommerce, then Settings, Advanced, REST API. Paste the consumer key and secret in when AeroChat asks.
Your knowledge base. Add your dispatch times and the carriers you use.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: add the WooCommerce key, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from the Shipment Tracking public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which carriers your store offers in Shipment Tracking, and their tracking URLs.
When a tracking problem goes to your team.
Your dispatch times.

The result to expect

Shoppers get every tracking link for their order in one message, at any hour. Your team stops resending tracking by hand.

Measure it with your own numbers: tracking requests answered without your team, for a month before and after.

Next: add tracking to orders from the chat, or see every Shipment Tracking workflow.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your WooCommerce store and email, with the same Shipment Tracking connection behind it. See what each channel does on the WooCommerce Shipment Tracking integration page.

Send tracking links automatically

Connect your WooCommerce store, paste the recipe, add your key, and ask your own number for a test order’s tracking.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect WooCommerce Shipment Tracking for you, free. See plans.