Answer Subscription Status Questions for WP Swings Subscriptions on WhatsApp
Yes. AeroChat works directly with Subscriptions for WooCommerce by WP Swings. When a subscriber asks about their plan, AeroChat matches them to their WooCommerce orders, finds the subscriptions those orders started, and tells them each one’s product, status and recurring amount, in the same chat.
This recipe answers the most common subscriber question without a login and without your team looking it up. Part of connecting Subscriptions for WooCommerce to WhatsApp and AI chat.
What happens today
A subscriber messages: “Is my subscription still running? I didn’t get an email.”. Someone opens the subscription table in WordPress, searches for the customer and checks the status. Subscribers who forgot their password can’t check My Account themselves, so the question lands with your team every time.
The flow that works
- The subscriber asks about their subscription.
- AeroChat asks for the email or phone number on their orders and finds their WooCommerce orders.
- It lists subscriptions in Subscriptions for WooCommerce and keeps the ones started by those orders.
- It replies with each subscription’s product, status and recurring amount.
- If a subscription is on hold, canceled or expired, it says so and offers the next step: restart, a new order or your team.
What it looks like on WhatsApp
Customer: Is my dog food subscription still active? I didn’t get the usual email. (example)
AeroChat: Yes. Your Grain-Free Adult 6 kg subscription is active at $52 a month. You also have a Dental Chews subscription that was canceled in September. Would you like to know when your next delivery is paid?
In WooCommerce: nothing changes. AeroChat read the customer’s orders and their two subscriptions.
The recipe
Copy this into AeroChat
When a customer asks about their subscription, follow these steps.
- Ask for the email or phone number on their orders. Find their WooCommerce orders and confirm the details match the customer.
- List subscriptions in Subscriptions for WooCommerce. Keep only those whose parent order is one of the customer’s orders.
- For each one, tell them the product, the status and the recurring amount.
- If a subscription is active, offer to give the next payment date.
- If it is on hold, tell them and hand the conversation to our team with the subscription ID. If it is paused, offer to restart it. If it is canceled or expired, offer to help them order again.
- If you find no subscription, say so and ask whether they used another email.
Never share another customer’s subscription. Reply in the customer’s language.
What to connect
- Your WooCommerce store. Built in. Add a WooCommerce REST API key with read access to orders.
- Subscriptions for WooCommerce. In the plugin’s API settings in WordPress, switch the API on and generate the consumer secret. Paste it in when AeroChat asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce and the plugin, then switch it on. If it built the connection from WP Swings’ documentation, the checklist asks you to check it once against your installed version.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How AeroChat confirms who the customer is before sharing details.
- What happens with subscriptions on hold.
The result to expect
Subscribers get a clear answer about their plan in seconds, without a password reset. Your team stops searching the subscription table for routine questions.
Measure it with your own numbers: subscription questions answered by hand per month, and subscribers who restart after asking.
See also: answer next payment questions, and pause or cancel a subscription in chat.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same WooCommerce connection behind it. See what each channel does on the Subscriptions for WooCommerce page.
Answer your next subscriber in chat
Connect your store, paste the recipe, add the plugin’s secret, and ask your own number about a test subscription.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect WooCommerce and Subscriptions for WooCommerce for you, free. See plans.