Swap Ordergroove Subscription Products From WhatsApp

Yes. AeroChat works directly with Ordergroove. When a subscriber asks for a different flavor, scent or size, AeroChat offers the in-stock options you allow, confirms the price, and changes the product on their Ordergroove subscription. Upcoming orders pick up the new product.

This recipe handles “can I switch to decaf?” and “I’d like the bigger size from now on” in chat. Part of connecting Ordergroove to WhatsApp and AI chat.

What happens today

A subscriber is tired of the same product. Changing it means logging in and finding the setting, so many message you, and some simply cancel. Your team checks what is in stock, confirms the price, makes the change in Ordergroove and replies, while the next order date gets closer.

The flow that works

The subscriber asks to change the product.
AeroChat finds them in Ordergroove by email and confirms which subscription.
It offers the products you allow on subscription that are in stock in Shopify, with the price of each.
When they choose, it changes the product on the subscription.
It confirms the new product, its price and the next order date.

What it looks like on WhatsApp

Customer: Can I try the lavender body wash instead of eucalyptus? (example)

AeroChat: Yes. The Lavender body wash is in stock at the same price, $18 every 4 weeks. Shall I switch your subscription to it?

Customer: Yes please.

AeroChat: Done. From your next order on December 12, you will get Lavender body wash. Everything else stays the same.

In Ordergroove: the subscription’s product changed from Eucalyptus to Lavender body wash. Unsent orders picked up the new product.

The recipe

Copy this into AeroChat

When a subscriber asks to change the product on their subscription, follow these steps.

Find them in Ordergroove by email and read their live subscriptions. If there is more than one, ask which one.

Offer the products we allow on subscription that are in stock in Shopify, with the price of each.

If the subscription is prepaid with orders left, offer only products at the same price.

When they choose, change the product on the subscription in Ordergroove.

Confirm the new product, its price and the date of the next order.

If the price is different, say so clearly before you make the change.

Never swap to a product that is not on our subscription list. Reply in the customer’s language.

Add the list of products a subscriber can swap to in the knowledge base before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
Ordergroove. In RC3, go to Developers, then API Keys, and create a key on the Application tab. Paste it in when AeroChat asks.
Your knowledge base. Add which products can be swapped to, and any you never swap.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Ordergroove, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Ordergroove’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which products a subscriber can swap to.
Whether swaps to a higher price need the subscriber to confirm twice.
Whether your team is told about swaps on prepaid subscriptions.

The result to expect

Subscribers who want variety get it in the chat instead of canceling. Your team stops making product changes by hand, and every swap follows your list.

Measure it with your own numbers: swaps made in chat, and cancellations with a “tired of it” reason, for a month before and after.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Ordergroove connection behind it. See what each channel does on the Ordergroove integration page.

Swap products in chat

Install AeroChat, paste the recipe, add your Ordergroove API key, and swap the product on a test subscription from your own chat.

Install AeroChat on Shopify

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