Pause or Cancel an Ordergroove Subscription From WhatsApp

Yes. AeroChat works directly with Ordergroove. When a subscriber asks to stop, AeroChat asks why, offers to move the next order out as a pause where that fits, and cancels the subscription in Ordergroove with their reason if they still want to go.

This recipe handles “please cancel my subscription” and “can I stop for a couple of months?” in chat. Part of connecting Ordergroove to WhatsApp and AI chat.

What happens today

A subscriber who wants a break often asks to cancel, because a pause is not obvious. Your team cancels it, and a customer who only had too much stock is gone. When the message waits, the next order goes out first, and the subscriber asks for a refund too.

The flow that works

The subscriber asks to cancel or pause.
AeroChat finds them in Ordergroove by email and confirms which subscription.
It asks why, in one short question.
If the reason is too much stock or being away, it offers to move the next order out by up to three months.
If they accept, it changes the next order date and confirms it as a pause.
If they still want to stop, it cancels the subscription with their reason and confirms no more orders will be sent.

What it looks like on WhatsApp

Customer: Please cancel my supplement subscription. (example)

AeroChat: I can do that. Can I ask why? If you just have a lot left, I can pause it instead and send the next one in two or three months.

Customer: Yeah I have loads. Pause for 2 months then.

AeroChat: Done. Your next Omega Daily order has moved from December 5 to February 5. Nothing will be sent or charged before then, and you can message me if you want it sooner.

In Ordergroove: the next order date on the Omega Daily subscription changed from December 5 to February 5. The subscription stays live.

The recipe

Copy this into AeroChat

When a subscriber asks to cancel or pause, follow these steps.

Find them in Ordergroove by email and read their live subscriptions. If there is more than one, ask which one.

Ask why, in one short question.

If they have too much product, are away or are short of money for now, offer to move the next order out by one, two or three months.

If they accept, change the next order date on the subscription and confirm the new date as a pause.

If they want to cancel, cancel the subscription in Ordergroove with their reason. Confirm that no further orders will be sent.

If the subscription is prepaid with orders left and cannot be canceled, tell them our team will help and hand over the conversation.

Offer the pause once. Never push after they say they want to cancel. Reply in the customer’s language.

Change the pause lengths and the reasons that get a pause offer before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
Ordergroove. In RC3, go to Developers, then API Keys, and create a key on the Application tab. Paste it in when AeroChat asks.
Your knowledge base. Add your cancel reasons and any cutoff before an order is processed.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Ordergroove, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Ordergroove’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which reasons get a pause offer, and how long a pause can be.
Which cancel reasons AeroChat records in Ordergroove.
Whether prepaid subscriptions go to your team.

The result to expect

Subscribers who only need a break get one in the same chat, and those who want to leave can leave without waiting. Your team stops handling cancellations by hand, and the reason is recorded every time.

Measure it with your own numbers: cancellations, and pauses offered and accepted in chat, for a month before and after.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Ordergroove connection behind it. See what each channel does on the Ordergroove integration page.

Handle cancellations in chat

Install AeroChat, paste the recipe, add your Ordergroove API key, and ask your own chat to cancel a test subscription.

Install AeroChat on Shopify

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