Skip the Next Ordergroove Order From WhatsApp

Yes. AeroChat works directly with Ordergroove. When a subscriber asks to skip, AeroChat finds their next upcoming order in Ordergroove, skips their subscription in it, and tells them when the following order is.

This recipe handles “skip this month” and “I don’t need the next one” in chat. Part of connecting Ordergroove to WhatsApp and AI chat.

What happens today

Subscribers who still have product left message you a few days before the order date. Your team finds them in Ordergroove, opens the upcoming order and skips it. Messages that arrive late at night are answered after the order has gone out, and the subscriber asks for a return.

The flow that works

The subscriber asks to skip their next delivery.
AeroChat finds them in Ordergroove by email and confirms which subscription.
It reads their next upcoming order for that subscription.
It skips the subscription in that order. Ordergroove then makes the next order for it.
It tells the subscriber the date of the following order.

What it looks like on WhatsApp

Customer: Hi, can I skip next month’s dog food? Still have a full bag. (example)

AeroChat: Done. Your Grain-Free Salmon 12 lb order due on December 8 is skipped, and nothing will be charged for it. Your next order is on January 5.

Customer: Thanks!

In Ordergroove: the Grain-Free Salmon subscription was skipped in the December 8 order, and its next order is on January 5.

The recipe

Copy this into AeroChat

When a subscriber asks to skip their next delivery, follow these steps.

Find them in Ordergroove by the email on their account. If we cannot find them, ask for the email they subscribed with.

Read their live subscriptions. If there is more than one, ask which one to skip.

Read the next upcoming order for that subscription and tell them its date.

Skip the subscription in that order.

Read the subscription’s next order and tell them its date.

If they skip two orders in a row, ask if they would like to change how often it comes.

If the order is already being processed, say it is too late to skip it and offer to change the date of the one after. Reply in the customer’s language.

Add how many days before the order date a skip still works to the knowledge base before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
Ordergroove. In RC3, go to Developers, then API Keys, and create a key on the Application tab. Paste it in when AeroChat asks.
Your knowledge base. Add your skip cutoff and how often subscribers can skip.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Ordergroove, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Ordergroove’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How close to the order date a skip is still allowed.
Whether repeated skips trigger a frequency offer.
Whether your team is told when a subscriber skips several times.

The result to expect

Subscribers skip in one message, at any hour, before the order goes out. Fewer unwanted orders ship, and fewer subscribers cancel because skipping felt hard.

Measure it with your own numbers: skips made in chat, and returns of unwanted subscription orders, for a month before and after.

Next: swap a product on an Ordergroove subscription, or see every Ordergroove workflow.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Ordergroove connection behind it. See what each channel does on the Ordergroove integration page.

Let subscribers skip in chat

Install AeroChat, paste the recipe, add your Ordergroove API key, and skip a test subscriber’s next order from your own chat.

Install AeroChat on Shopify

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