Change the Next Ordergroove Order Date From WhatsApp

Yes. AeroChat works directly with Ordergroove. When a subscriber asks to get their next order sooner or later, AeroChat changes the next order date on their subscription in Ordergroove to the day they pick, or sends the order now if they have run out.

This recipe handles “can it come next week instead?” and “push it back, I’m away” in chat. Part of connecting Ordergroove to WhatsApp and AI chat.

What happens today

A subscriber is going on holiday, or ran out early. They message you rather than logging in to change the date. Your team finds the subscriber in Ordergroove, opens the subscription, changes the date and replies. If the message waits past the order date, the order goes out anyway and comes back to you as a complaint.

The flow that works

The subscriber asks to move their next order.
AeroChat finds them in Ordergroove by email and reads their live subscriptions.
It reads the next upcoming order and its date.
It asks for the new date if they have not given one. The date must be in the future.
It changes the next order date on the subscription and confirms it.
If they have run out and want it now, it sends the next order now instead, after they confirm.

What it looks like on WhatsApp

Customer: I’m away until the 20th. Can my next box come after that? (example)

AeroChat: Of course. Your next Daily Greens box was due on December 9. I have moved it to December 22, so it arrives after you are back. Your schedule continues every 4 weeks from there.

Customer: Perfect, thank you.

In Ordergroove: the next order date on the Daily Greens subscription changed from December 9 to December 22.

The recipe

Copy this into AeroChat

When a subscriber asks to get their next order earlier or later, follow these steps.

Find them in Ordergroove by the email on their account. If we cannot find them, ask for the email they subscribed with.

Read their live subscriptions. If there is more than one, ask which one.

Read the next upcoming order and tell them its current date.

Ask for the date they want. It must be a future date and no more than three months away.

Change the next order date on the subscription and confirm the new date and that the schedule continues from there.

If they say they have run out and want it now, confirm the items and total, then send the next order now.

Never move an order further than three months without asking our team. Reply in the customer’s language.

Change the three-month limit to match your own subscription rules before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
Ordergroove. In RC3, go to Developers, then API Keys, and create a key on the Application tab. Paste it in when AeroChat asks.
Your knowledge base. Add how far ahead an order is processed, so AeroChat can say when a change is too late.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Ordergroove, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Ordergroove’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How far out a subscriber can move an order.
Whether “send it now” is allowed in chat.
When a date change goes to your team.

The result to expect

Subscribers move their order in one message, before it goes out. Fewer orders arrive while people are away, and fewer subscribers cancel because the timing was wrong.

Measure it with your own numbers: date changes made in chat, and cancellations with a timing reason, for a month before and after.

Next: skip the next order in Ordergroove, or see every Ordergroove workflow.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Ordergroove connection behind it. See what each channel does on the Ordergroove integration page.

Move subscription dates in chat

Install AeroChat, paste the recipe, add your Ordergroove API key, and move a test subscriber’s next order from your own chat.

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