Check Klarna Refund Status on WhatsApp for Shopify

Yes. AeroChat works with Klarna for Shopify stores. It reads the refunds on the Shopify order, and on the Klarna order where you have a Klarna API key, and tells the shopper the amount, the date and what happens to their Klarna purchase, in the chat they started.

This recipe handles “where is my Klarna refund?” from your own store data. Part of connecting Klarna to WhatsApp and AI chat.

What happens today

A shopper sent a dress back and still sees a payment due in their Klarna app. They message you, worried about being charged. Your team opens the order in Shopify, checks the refund and explains how Klarna applies it. When the reply is slow, the shopper contacts Klarna instead.

The flow that works

The shopper asks about a refund on a Klarna order.
AeroChat asks for the order number and checks the email or phone number on the Shopify order.
It reads the refunds on the Shopify order.
If you use the Klarna payments app and added a Klarna API key, it also reads the refunds on the Klarna order through Klarna’s Order Management API.
It replies with the amount and the date, and explains that Klarna applies the refund to their Klarna purchase.

What it looks like on WhatsApp

Customer: I returned the dress from order #4718 but Klarna still wants a payment. (example)

AeroChat: Your refund of £65 for the dress on order #4718 was issued on November 5. Klarna applies it to your Klarna purchase, so your Klarna app should show the lower amount owed.

Customer: Ok, I’ll check, thanks.

In Shopify: nothing changes. AeroChat read the refund on order #4718.

The recipe

Copy this into AeroChat

When a shopper asks about a refund on an order they paid with Klarna, follow these steps.

Ask for the order number and check that the email or phone number on the Shopify order matches them.

Read the refunds on the Shopify order.

If we have a Klarna API key, read the refunds on the Klarna order too.

If there is a refund, tell them the amount and the date, and that Klarna applies it to their Klarna purchase.

If there is no refund, check whether a return is in progress and tell them its status. Otherwise offer to pass their refund request to our team.

If the order was charged more than 180 days ago, hand a new refund request to our team, because Klarna does not allow refunds through Klarna after that.

Never promise when their Klarna app will update. Never share another customer’s order. Reply in the customer’s language.

Add your returns policy and how long you take to refund after a return arrives to your knowledge base before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
Klarna, if you use the Klarna payments app. Generate an API key in the Klarna Partner Portal settings and paste it in when AeroChat asks. If Klarna runs through Shopify Payments, skip this step.
Your knowledge base. Add your returns policy and your refund processing time.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Klarna if the recipe uses it, add your knowledge base, then switch it on. If it built the connection from Klarna’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How AeroChat explains Klarna refunds for your shoppers.
When a missing or late refund goes to your team.
Whether refund requests can start in chat or go to your returns process.

The result to expect

Shoppers see their Klarna refund confirmed in seconds, with the facts from your store. Your team stops explaining Klarna refunds one message at a time, and fewer shoppers take the question to Klarna.

Measure it with your own numbers: refund questions answered in chat, and Klarna disputes, for a month before and after.

Next: see every Klarna workflow, including sending a pay-later checkout link.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same connection behind it. See what each channel does on the Klarna integration page.

Answer Klarna refund questions in chat

Install AeroChat, paste the recipe, and ask your own chat about a refunded test order.

Install AeroChat on Shopify

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