Answer Klarna Refund Questions for WooCommerce Orders on WhatsApp
Yes. AeroChat works directly with Klarna for WooCommerce stores. When a shopper asks about a refund on a Klarna order, AeroChat reads the refunds on the WooCommerce order and on the Klarna order, and tells them the amount, the date and that Klarna adjusts their plan.
This recipe answers refund questions on Klarna orders, where shoppers often expect money back but see a smaller balance instead. Part of connecting Klarna for WooCommerce to WhatsApp and AI chat.
What happens today
A shopper returns an item they paid for with Klarna and asks where the money is. Someone checks the WooCommerce order, then the Klarna Merchant Portal, then explains how Klarna handles it. Shoppers who wait keep paying installments they think they no longer owe, and write again.
The flow that works
- The shopper asks about a refund.
- AeroChat asks for the order number and checks it belongs to them.
- It reads the refunds on the WooCommerce order.
- It reads the refunds on the Klarna order.
- It tells them the amount and date, and that Klarna adjusts their plan or returns the money.
What it looks like on WhatsApp
Customer: I sent back the lamp from order #8755. Has the refund gone to Klarna? (example)
AeroChat: Yes. A refund of $89 for the lamp was sent to Klarna on 6 November. Klarna adjusts your plan for that amount, and you can see it in your Klarna account.
In WooCommerce and Klarna: nothing changes. AeroChat read the order’s refund and the refund on the Klarna order.
The recipe
Copy this into AeroChat
When a customer asks about a refund on a Klarna order, follow these steps.
- Ask for their order number and check that the email or phone number on the WooCommerce order matches them.
- Read the refunds on the WooCommerce order.
- Read the Klarna order and its refunds.
- If there is a refund, tell them the amount and the date, and that Klarna adjusts their payment plan for it or returns the money if they already paid.
- If there is none, tell them no refund has been issued yet, check our returns policy in the knowledge base and hand the request to our team with the order number.
Never issue a refund yourself and never promise a date. Reply in the customer’s language.
Add your returns policy and how long your team takes to refund after a return arrives to your knowledge base before you paste it.
What to connect
- Your WooCommerce store. Built in. Add a WooCommerce REST API key with read access so AeroChat can read orders and refunds.
- Klarna. Get an API key from the Klarna Merchant Portal. Start with a test key. Paste it in when AeroChat asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce and Klarna, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Klarna’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Who on your team gets new refund requests.
- How you describe the time from return to refund.
- Whether AeroChat adds a note to the order when a shopper asks.
The result to expect
Shoppers understand what happened to their refund on Klarna, and fewer of them chase you or Klarna about it.
Measure it with your own numbers: refund questions on Klarna orders answered in chat per month, and repeat messages about the same refund.
See also: answer “did my Klarna payment go through?”, and WooCommerce refund questions.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your site and email, with the same WooCommerce and Klarna connection behind it. See what each channel does on the Klarna for WooCommerce page.
Answer your next refund question in chat
Connect your store, paste the recipe, add your Klarna test key, and ask your own chat about a test refund.
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