Answer Klarna Installment Questions for WooCommerce on WhatsApp

Yes. AeroChat works directly with Klarna for WooCommerce stores. When a shopper asks how paying in installments with Klarna works, AeroChat explains the Klarna options your checkout offers, confirms their order was paid with Klarna and points them to their Klarna account for their own payment schedule.

This recipe answers “can I pay in installments?” before the sale and “how do my payments work?” after it. Part of connecting Klarna for WooCommerce to WhatsApp and AI chat.

What happens today

Shoppers ask on WhatsApp whether they can split a payment, what happens if they return part of an order, or when their next payment is due. Your team knows your checkout but not the shopper’s Klarna plan, so answers are slow or wrong. Some shoppers leave without buying because nobody explained the option in time.

The flow that works

The shopper asks about paying with Klarna or about their installments.
AeroChat explains the Klarna options your checkout shows, from your knowledge base.
If they already ordered, it confirms the order was paid with Klarna and the amount.
It explains how a return or refund changes what they owe, in general terms.
It points them to their Klarna account for due dates and changes to their plan.

What it looks like on WhatsApp

Customer: Can I pay for the $480 sofa cover set in installments? (example)

AeroChat: Yes. At checkout you can choose Klarna and, if Klarna approves you, split the payment into installments. Klarna shows you the schedule before you confirm. Would you like the link to the sofa cover set?

Customer: And if I return one cushion cover later?

AeroChat: Once we refund the cushion cover, Klarna adjusts your plan for the refunded amount. You can see the changes in your Klarna account.

In WooCommerce and Klarna: nothing changes. AeroChat answered from the knowledge base and the product in WooCommerce.

The recipe

Copy this into AeroChat

When a shopper asks about paying with Klarna or about installments, follow these steps.

Explain the Klarna options our checkout shows, using our knowledge base. Say that Klarna decides at checkout who can use each option.

If they already have an order, ask for the order number and check that the email or phone number on the WooCommerce order matches them.

Confirm that the order was paid with Klarna, the amount, and whether Klarna shows it as authorized, captured or canceled.

If they ask about a return, explain our returns policy and that Klarna adjusts their plan once we refund.

For due dates, their payment schedule or changes to their plan, point them to their Klarna account.

Never promise Klarna approval. Never quote a payment schedule. Reply in the customer’s language.

Add the Klarna options your checkout shows to your knowledge base, in Klarna’s own words from your Klarna settings, before you paste it.

What to connect

Your WooCommerce store. Built in. Install the AeroChat WordPress plugin and add a WooCommerce REST API key with read access.
Klarna. Get an API key from the Klarna Merchant Portal. Start with a test key. Paste it in when AeroChat asks.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce and Klarna, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Klarna’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which Klarna options you describe and in what words.
Whether AeroChat sends a product link after explaining installments.
Who gets the handover for complaints about a Klarna decision.

The result to expect

Shoppers who hesitate over the price hear about installments while they are deciding, and buyers get a clear answer about their plan without your team guessing.

Measure it with your own numbers: installment questions answered in chat per month, and Klarna orders from shoppers who asked.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your site and email, with the same WooCommerce and Klarna connection behind it. See what each channel does on the Klarna for WooCommerce page.

Answer your next installment question in chat

Connect your store, paste the recipe, add your Klarna test key, and ask your own chat whether you can pay in installments.

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