Answer "Where Is My Order?" on WhatsApp for WooCommerce Stores on AfterShip

Yes. AeroChat works directly with AfterShip Tracking for WooCommerce stores. When a customer asks where their order is, AeroChat checks the WooCommerce order first. If it has shipped, it finds the tracking in AfterShip and replies with the status, the carrier, the latest scan and your AfterShip tracking page. If it has not shipped, it says so and gives your dispatch times.

This recipe answers delivery questions from the order and the tracking your team already has, so nobody switches between WooCommerce and AfterShip to reply. Part of connecting AfterShip Tracking for WooCommerce to WhatsApp and AI chat.

What happens today

A customer messages “where is my order?” with an order number. Someone opens the order in WooCommerce, copies the tracking number, opens AfterShip, reads the status and writes back. Orders that have not shipped yet have no tracking at all, and the customer only wanted to hear that. Each reply takes a few minutes, and messages that arrive after hours wait until morning.

The flow that works

The customer asks where their order is.
AeroChat asks for the order number and checks the email or phone number on the WooCommerce order.
No tracking number on the order: it says the order is being prepared and gives your dispatch times.
Tracking number on the order: it finds the tracking in AfterShip and reads the status, the carrier and the latest checkpoint.
It replies in one or two lines and sends the AfterShip tracking page link.
An exception or failed attempt: it explains it, notes it on the WooCommerce order and hands over to your team.

What it looks like on WhatsApp

Customer: Hi, any news on order #8812? (example)

AeroChat: Thanks. Can you confirm the phone number you ordered with?

Customer: It’s this number.

AeroChat: Thank you. Order #8812 is out for delivery with DHL today. The last scan was at the local depot at 8:10am. Follow it here: https://track.example.com/8812 (example)

In WooCommerce and AfterShip: nothing changes. AeroChat read the order and its tracking number in WooCommerce, then the status and latest checkpoint in AfterShip.

The recipe

Copy this into AeroChat

When a customer asks where their order is, follow these steps.

Ask for their order number. Find the order in WooCommerce and check that the email or phone number on it matches the customer. If it does not match, do not share anything.

Read the tracking number on the order. If there is none, tell them the order is being prepared and give our dispatch times from the knowledge base. Stop here.

Find the tracking in AfterShip by the tracking number. Read the status, the carrier and the latest checkpoint.

Reply in one or two lines with the status, the carrier and where the parcel was last scanned, and send the AfterShip tracking page link.

If the order has more than one tracking number, do the same for each parcel.

If AfterShip shows an exception or a failed attempt, explain what the carrier reported, add an order note in WooCommerce and hand the conversation to our team.

Never share another customer’s order. Reply in the customer’s language.

Change the dispatch times and the hand-over step to match your store before you paste it.

What to connect

Your WooCommerce store. Built in. Add a WooCommerce REST API key with read access, or read and write so AeroChat can add order notes.
AfterShip. Create an API key on the API keys page of your AfterShip admin, on a plan that includes API access. Paste it in when AeroChat asks.
Your policies. Upload your dispatch times and delivery policy to the AeroChat knowledge base.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce and AfterShip, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from AfterShip’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How AeroChat confirms who the customer is before sharing order details.
When an order without tracking counts as late.
Who on your team picks up delivery problems.

The result to expect

Customers get the status of their order in seconds, whether it has shipped or not. Your team only sees the deliveries that need someone to act.

Measure it with your own numbers: “where is my order?” messages answered by hand per month, before and after.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same WooCommerce and AfterShip connection behind it. See what each channel does on the AfterShip Tracking for WooCommerce page.

Answer your next tracking question in chat

Connect your store, paste the recipe, add your AfterShip key, and ask your own number where a test order is.

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