Give the Delivery ETA on WhatsApp for WooCommerce Orders Tracked in AfterShip

Yes. AeroChat works directly with AfterShip Tracking for WooCommerce stores. When a customer asks when their order will arrive, AeroChat reads the WooCommerce order. If it has shipped, it gives the estimated delivery date AfterShip holds for the parcel. If it has not, it gives your dispatch times from the knowledge base, so every “when will it arrive?” gets an answer.

This recipe covers the full life of a WooCommerce order, from the day it is placed to the day it arrives. Part of connecting AfterShip Tracking for WooCommerce to WhatsApp and AI chat.

What happens today

Customers ask “will it arrive before Saturday?” or “when will I get it?” because they have plans around the delivery. The date is in AfterShip, but only once the parcel has a tracking number. Before that, the answer depends on your dispatch times. Your team has to check both systems and phrase an estimate without making a promise.

The flow that works

The customer asks when their order will arrive, or whether it will arrive by a certain day.
AeroChat finds the WooCommerce order and checks the email or phone number on it.
No tracking number yet: it gives your dispatch times and your usual delivery times from the knowledge base.
Tracking number on the order: it reads the estimated delivery date in AfterShip.
It answers the customer’s question against that date and says it is the carrier’s estimate.
No estimate available: it gives the status and the tracking page link.

What it looks like on WhatsApp

Customer: Will order #9034 arrive before Saturday? It’s a birthday gift. (example)

AeroChat: Order #9034 is in transit with DHL. AfterShip expects it on Friday, 14 November, which is before Saturday. That is the carrier’s estimate. You can follow it here: https://track.example.com/9034 (example)

In WooCommerce and AfterShip: nothing changes. AeroChat read the tracking number on the order and the estimated delivery date in AfterShip.

The recipe

Copy this into AeroChat

When a customer asks when their order will arrive, follow these steps.

Ask for their order number. Find the order in WooCommerce and check that the email or phone number on it matches the customer. If it does not match, do not share anything.

If the order has no tracking number yet, give our dispatch times and our usual delivery times for their shipping method from the knowledge base. Stop here.

Find the tracking in AfterShip by the tracking number and read the estimated delivery date.

Tell them the date. If they asked about a specific day, say whether the estimate falls before it. Say it is the carrier’s estimate.

If AfterShip has no estimate, give the status and the tracking page link.

If the parcel is delivered, say so. If it shows an exception or a failed attempt, explain it and hand the conversation to our team.

Never promise a delivery date. Reply in the customer’s language.

Add your dispatch cut-off and the delivery times for each shipping method to the knowledge base before you paste it.

What to connect

Your WooCommerce store. Built in. Add a WooCommerce REST API key with read access.
AfterShip. Create an API key on the API keys page of your AfterShip admin, on a plan that includes API access. Paste it in when AeroChat asks.
Your policies. Upload your dispatch times and delivery times to the AeroChat knowledge base.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce and AfterShip, add your knowledge base, then switch it on. If it built the connection from AfterShip’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

The dispatch and delivery times AeroChat quotes before an order ships.
What AeroChat offers when the estimate is after the day the customer needs.
Who handles urgent delivery requests.

The result to expect

Customers who plan around a delivery get a date, or a clear reason there is none yet, without waiting. Your team stops answering the same question with the same lookup.

Measure it with your own numbers: delivery date questions answered by hand per month, before and after.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same WooCommerce and AfterShip connection behind it. See what each channel does on the AfterShip Tracking for WooCommerce page.

Answer your next delivery date question in chat

Connect your store, paste the recipe, add your AfterShip key, and ask your own number when a test order will arrive.

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