Answer "Where Is My Order?" on WhatsApp With Advanced Shipment Tracking for WooCommerce

Yes. AeroChat works directly with Advanced Shipment Tracking for WooCommerce. When a customer asks where their order is, AeroChat finds the WooCommerce order, reads the tracking the plugin saved on it and replies with the carrier, the tracking number, the ship date and the tracking link, while the customer is still in the chat.

This recipe answers the most common delivery question from the tracking your team already enters in WooCommerce. Part of connecting Advanced Shipment Tracking for WooCommerce to WhatsApp and AI chat.

What happens today

The tracking number is in the shipping email, but customers lose it or never open it. They message on WhatsApp instead: “Where is my order?”. Someone opens WooCommerce, finds the order, copies the carrier and the number, and pastes the link back. It is the same few minutes for every message, and replies sent the next morning bring a second, less patient message.

The flow that works

The customer asks where their order is.
AeroChat asks for the order number and checks the email or phone number on the WooCommerce order.
It reads the order status and the tracking entries Advanced Shipment Tracking saved on it.
It replies with the carrier, the tracking number, the ship date and the tracking link for each parcel.
No tracking yet: it says the order is being prepared and gives your dispatch times.
Past your dispatch time with no tracking: it hands the conversation to your team with the order number.

What it looks like on WhatsApp

Customer: Hi, I ordered a lamp last week, order #4417. Where is it? (example)

AeroChat: Thanks. Can you confirm the email you ordered with?

Customer: nur.aisyah@example.com

AeroChat: Thank you, Nur. Order #4417 shipped on 8 November with Pos Laju, tracking number ER2209381MY. You can follow it here: https://track.example.com/ER2209381MY (example)

In WooCommerce: nothing changes. AeroChat read order #4417 and its tracking entry.

The recipe

Copy this into AeroChat

When a customer asks where their order is, follow these steps.

Ask for their order number. Find the order in WooCommerce and check that the email or phone number on it matches the customer. If it does not match, do not share anything.

Read the order status and the tracking entries on the order from Advanced Shipment Tracking.

For each tracking entry, reply with the carrier, the tracking number, the ship date and the tracking link. If there are several, say which is which by ship date.

If there is no tracking and the order is processing, tell them it is being prepared and give our dispatch times from the knowledge base.

If there is a tracking number but no link, give the carrier and number so they can search it on the carrier’s site, and add an order note for our team.

If the order is past our dispatch time with no tracking, hand the conversation to our team with the order number.

Never share another customer’s order. Reply in the customer’s language.

Change the dispatch times and the hand-over step to match your store before you paste it.

What to connect

Your WooCommerce store. Built in. Add a WooCommerce REST API key with read access. The Advanced Shipment Tracking API uses the same key.
Advanced Shipment Tracking. Installed on your store, with your carriers enabled so each tracking number gets a link.
Your policies. Upload your dispatch times and delivery policy to the AeroChat knowledge base so the replies match what you have written.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from zorem’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How AeroChat confirms who the customer is before sharing order details.
What counts as late, and who on your team picks up late orders.
Whether AeroChat mentions the tracking email as well as the link.

The result to expect

Customers get the carrier, the number and the link in seconds, on the channel they asked on. Your team only sees the orders that are actually late or missing tracking.

Measure it with your own numbers: “where is my order?” messages answered by hand per month, before and after.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same WooCommerce connection behind it. See what each channel does on the Advanced Shipment Tracking for WooCommerce page.

Answer your next tracking question in chat

Connect your store, paste the recipe, and ask your own number where a test order is.

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