Book Wix Bookings Appointments on WhatsApp and in Chat

Yes. AeroChat books directly into Wix Bookings. When a customer picks a time in chat, AeroChat creates the booking in Wix Bookings, sends the Wix checkout link, and confirms the booking in the same conversation once Wix confirms it.

This recipe turns “can I book that?” into a confirmed booking in your Wix calendar, without the customer opening your booking page. Part of connecting Wix Bookings to WhatsApp and AI chat.

What happens today

A customer has already decided. They want Thursday at 14:00. But booking means opening your site, finding the service again, choosing the date, filling in the form and paying, often on a phone. Some finish. Some leave the tab open and forget. Your team ends up booking by hand from chat messages and chasing payment afterwards.

The flow that works

The customer picks a free time in chat.
AeroChat checks the slot is still free and asks for the details your booking form needs, such as name, email, phone and number of people.
It creates the booking in Wix Bookings for that slot and sends the Wix checkout link with the service, date, time and price.
The customer pays on your Wix checkout. Wix Bookings confirms the booking, and AeroChat confirms it in the chat. If the service needs your approval, AeroChat tells the customer it is waiting for you.

What it looks like on WhatsApp

Customer: I’d like the 10:00 yoga class on Sunday for two people. (example)

AeroChat: Sunday 16 November at 10:00 has 6 spots left. Two places are US$40 in total. Can I have your name, email and phone number?

Customer: Jordan Lee, jordan@example.com, +1 555 0100

AeroChat: Thanks, Jordan. Here is your checkout link for 2 places in Sunday’s 10:00 yoga class. Your spots are confirmed as soon as you complete it.

AeroChat: You’re booked. 2 places in the 10:00 yoga class on Sunday 16 November. See you there.

In Wix Bookings: a booking for 2 participants in Sunday’s 10:00 session is created with Jordan’s details, paid through your Wix checkout and confirmed. It shows in your booking calendar.

The recipe

Copy this into AeroChat

When a customer wants to book a service or a class, follow these steps.

Confirm the service, date, time and number of people. If they have not picked a time yet, use the availability workflow first.

Check in Wix Bookings that the slot is still free, or that the class session still has enough open spots.

Ask for the details our booking form needs: name, email and phone number, plus any other required field.

Create the booking in Wix Bookings for that slot with those details.

Create the checkout for the booking and send the Wix checkout link with the service, date, time and total price.

When Wix Bookings shows the booking as confirmed, confirm it in the chat with the date, time, place and staff member.

If the booking is waiting for our approval, tell the customer we will confirm shortly.

If the slot was taken in the meantime, say so and offer the next free times. Never ask for card details in the chat. Reply in the customer’s language.

Change the form fields and the confirmation details to match your booking form before you paste it.

What to connect

Your Wix site. Built in. Connect Wix from the AeroChat dashboard and the chat is added to your site.
Wix Bookings. Open the API Keys Manager in your Wix account (account owners and co-owners can create keys), create a key, give it access to your site only, and choose the Wix Bookings and Wix eCommerce checkout permissions. Copy the key and your site ID, which is the part of your site dashboard URL after /dashboard/. Wix only accepts a site-level call with a key from the account that owns the site. Paste them in when AeroChat asks.
Your knowledge base. Add your opening hours, location details and what to bring, so AeroChat can answer the questions around the booking.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: add the Wix Bookings key, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which services can be booked in chat, and which need your approval first in Wix Bookings.
Your prices, payment options and booking policy, which Wix applies to every booking.
What the confirmation message includes, such as directions or what to bring.

The result to expect

Customers who have decided book in the chat in a minute, and the booking lands in your Wix calendar already paid. Your team stops copying bookings over from messages.

Measure it with your own numbers: bookings made from chat, and the share of chat booking requests that end in a confirmed booking, for a month before and after.

Next: let customers reschedule in the chat, or see every Wix Bookings workflow.

Works on every chat channel

This workflow runs the same way on the chat on your Wix site, WhatsApp, Instagram, Facebook Messenger, Telegram and email, with the same Wix Bookings connection behind it. See what each channel does on the Wix Bookings integration page.

Take your first booking in chat

Connect your Wix site, paste the recipe, add your Wix key, and book a test appointment from your own number.

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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Wix Bookings for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.