Skip the Next Skio Subscription Order From WhatsApp

Yes. AeroChat works directly with Skio. When a subscriber asks to skip an order, AeroChat finds their subscription in Skio, confirms which order they mean, skips it and tells them the new next billing date, all in the chat.

This recipe handles “skip my next box”, “I still have plenty” and “I’m away next month” in chat. Part of connecting Skio to WhatsApp and AI chat.

What happens today

A subscriber who has too much product, or is going away, wants to skip one order. Many do not remember how to log in to the portal, so they message you. If the reply comes after the billing run, they are charged for an order they did not want, and that is when skips turn into cancellations and refund requests.

The flow that works

The subscriber asks to skip an order.
AeroChat checks who they are and finds their subscription in Skio by email.
It tells them the next billing date and what is in the order, and asks them to confirm.
It skips the order in Skio and tells them the new next billing date that Skio returns.

What it looks like on WhatsApp

Customer: Hi, can you skip my next coffee? Still have two bags. (example)

AeroChat: Of course. Your next Sunrise Blend order is due on 28 November. If I skip it, your next one will be on 28 December. Shall I skip it?

Customer: Yes.

AeroChat: Done. You will not be charged on 28 November. Your next order is on 28 December.

In Skio: the subscription’s next billing date moves from 28 November to 28 December, and Skio sends its skip notification.

The recipe

Copy this into AeroChat

When a subscriber asks to skip an order, follow these steps.

Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.

Find their subscriptions in Skio by email. If they have more than one active subscription, ask which one.

Tell them the next billing date and the products in the order, and ask them to confirm the skip.

Skip the next order in Skio. Only skip once per request.

Check that Skio says the skip went through, then tell them the new next billing date.

If Skio says the skip did not go through, tell them plainly and hand the conversation to our team with the subscription details.

If the billing date is today, tell them the order may already be processing and hand it to our team. Reply in the customer’s language.

Change the rule for same-day requests to match your billing run before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the subscriber is from their orders.
Skio. In your Skio dashboard, click API in the left menu, name the token and click Generate. Copy it straight away, since Skio shows it once, and paste it in when AeroChat asks.
Your knowledge base. Add your subscription terms, so AeroChat answers questions about billing dates and skips.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Skio, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Skio’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How many skips in a row AeroChat allows before it hands the request to your team.
How AeroChat handles a request on the billing day itself.
Whether AeroChat also offers to move the date instead of a full skip.

The result to expect

Subscribers skip an order in a few seconds, before the billing run, without logging in to anything. Fewer people get charged for orders they did not want, and fewer skips turn into cancellations.

Measure it with your own numbers: skip requests handled in chat, refunds for unwanted orders, and cancellations, for a month before and after.

Next: see every Skio workflow, including swapping a product.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Skio connection behind it. See what each channel does on the Skio integration page.

Skip your first order in chat

Install AeroChat, paste the recipe, add your Skio token, and ask your own chat to skip the next order on a test subscription.

Install AeroChat on Shopify

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