Swap Products on a Skio Subscription From WhatsApp

Yes. AeroChat works directly with Skio. When a subscriber asks to switch to a different flavor, scent or size, AeroChat offers the options you sell on subscription, confirms the price, and swaps the variant on their Skio subscription in the chat.

This recipe handles “can I try the vanilla instead?”, “switch me to the large bag” and “change my scent” in chat. Part of connecting Skio to WhatsApp and AI chat.

What happens today

A subscriber is bored of the same flavor, or needs a bigger size. They message you to ask what else they can get. Someone on your team checks which variants are on subscription, quotes a price, waits for a reply, then makes the change in Skio by hand. If any step is slow, the next order ships with the old product, and the subscriber starts thinking about canceling.

The flow that works

The subscriber asks to change a product on their subscription.
AeroChat checks who they are and finds their subscription in Skio.
It offers only the variants you sell on subscription that are in stock in Shopify, with their price.
It confirms the choice and any price change, swaps the variant in Skio and tells them which order it starts from.

What it looks like on WhatsApp

Customer: Can I switch my protein from chocolate to vanilla? (example)

AeroChat: Yes. You get Daily Whey chocolate, 1 kg, every month. Vanilla, 1 kg, is in stock at the same price. Switch to vanilla from your 5 December order?

Customer: Yes please.

AeroChat: Done. Your 5 December order and every one after it will be Daily Whey vanilla, 1 kg.

In Skio: the chocolate variant on the subscription is replaced by the vanilla variant, at the same price.

The recipe

Copy this into AeroChat

When a subscriber asks to change flavor, scent, size or product, follow these steps.

Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.

Find their subscriptions in Skio by email and read the products on them. If it is not clear which product they want to change, ask.

Offer only the variants in our subscription range that are in stock in Shopify, with their price.

If the new price is different, say so before you change anything.

Confirm the swap, then replace the old variant with the new one on the subscription in Skio.

Tell them the date of the first order with the new product.

Never swap to a product that is not in our subscription range. Reply in the customer’s language.

Change which products count as your subscription range, and whether the price follows the new variant, before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products, prices and stock.
Skio. In your Skio dashboard, click API in the left menu, name the token and click Generate. Copy it straight away, since Skio shows it once, and paste it in when AeroChat asks.
Your knowledge base. Add short notes on each flavor or scent, so AeroChat can help a subscriber choose.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Skio, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Skio’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which products a subscriber can swap to.
Whether the swap keeps the current price or uses the new variant’s price. Skio’s API supports both, and a custom price.
Whether AeroChat suggests a product when the subscriber is not sure what to pick.

The result to expect

Subscribers who want something different get it before their next order ships, in one short conversation. Your team stops checking variants and prices by hand for every swap.

Measure it with your own numbers: swap requests handled in chat, wrong-product complaints, and cancellations that give “wanted something different” as the reason, for a month before and after.

Next: see every Skio workflow, including skipping an order.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Skio connection behind it. See what each channel does on the Skio integration page.

Handle your first product swap in chat

Install AeroChat, paste the recipe, add your Skio token, and ask your own chat to switch the flavor on a test subscription.

Install AeroChat on Shopify

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