Pause or Cancel Skio Subscriptions From WhatsApp

Yes. AeroChat works directly with Skio. When a subscriber asks to pause or cancel, AeroChat asks why, pauses the Skio subscription for the time they choose, or cancels it if they still want to stop, and saves their reason on the subscription.

This recipe handles “I need a break”, “pause for a month” and “please cancel” in chat. Part of connecting Skio to WhatsApp and AI chat.

What happens today

A subscriber who only needs a break often asks to cancel, because a pause is not the first thing they see. If the reply takes a day, the next billing run charges them, and the subscription ends badly. Your team either cancels without asking why or writes a long message trying to keep them, and the reason gets lost.

The flow that works

The subscriber asks to pause or cancel.
AeroChat checks who they are and finds their subscription in Skio.
It asks why in one short question, and offers a pause if they want a break.
It pauses the subscription in Skio for the time they choose, or cancels it and saves their reason as a note.

What it looks like on WhatsApp

Customer: I want to cancel my skincare subscription. (example)

AeroChat: I can do that. May I ask why? If you just have too much at home, I can pause it for up to 3 months instead.

Customer: Too much at home. Pause 2 months.

AeroChat: Done. Your subscription is paused for 2 months and your next order is now on 20 January. Message me any time if you want it sooner or want to cancel.

In Skio: the subscription is temporarily paused and its next billing date moves to 20 January.

The recipe

Copy this into AeroChat

When a subscriber asks to pause, stop or cancel their subscription, follow these steps.

Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.

Find their subscriptions in Skio by email. If they have more than one, ask which one.

Ask why in one short question.

If they want a break, offer a pause of up to 3 months (example). If they agree, pause the subscription in Skio for the time they choose and tell them the new next billing date.

If they still want to cancel, confirm, then cancel the subscription in Skio and add their reason to the subscription note. Tell them it is canceled and no further orders will be charged.

If they say a product was faulty or they were charged by mistake, hand the conversation to our team after you act.

Offer the pause once only. Never argue, never ask twice and never delay a cancellation. Reply in the customer’s language.

Change the longest pause you allow, and add any minimum term you have, before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the subscriber is from their orders.
Skio. In your Skio dashboard, click API in the left menu, name the token and click Generate. Copy it straight away, since Skio shows it once, and paste it in when AeroChat asks.
Your knowledge base. Add your cancellation terms, so AeroChat answers questions about them.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Skio, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Skio’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

The longest pause AeroChat can offer, and whether it offers a pause at all.
Your minimum term, if you have one. Skio’s documentation says minimum-cycle rules do not block cancellations made through the API, so put the rule in the recipe and have AeroChat hand those requests to your team.
Any offer for staying, which AeroChat makes only if you write it into the recipe.

The result to expect

Subscribers who only need a break get one in seconds, and those who want to leave can cancel without a fight, with their reason saved in Skio. Nobody gets charged while waiting for a reply.

Measure it with your own numbers: cancel requests that became pauses, cancellations, and the reasons given, for a month before and after.

Next: see every Skio workflow, including skipping a single order.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Skio connection behind it. See what each channel does on the Skio integration page.

Handle your first pause request in chat

Install AeroChat, paste the recipe, add your Skio token, and ask your own chat to pause a test subscription.

Install AeroChat on Shopify

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