Change a Skio Subscription Delivery Address From WhatsApp
Yes. AeroChat works directly with Skio. When a subscriber moves, AeroChat takes the new address in the chat, reads it back, and updates the shipping address on their Skio subscription, which Skio also updates on Shopify.
This recipe handles “I’ve moved”, “send my next box to my office” and “new address please” in chat. Part of connecting Skio to WhatsApp and AI chat.
What happens today
A subscriber moves house and sends the new address in a quick message, often with a missing zip code or apartment number. Your team copies it into Skio by hand, sometimes days later. If the next order ships first, it goes to the old address, and you pay for a reship.
The flow that works
- The subscriber says they have a new address.
- AeroChat checks who they are and finds their subscription in Skio.
- It asks for every part of the address it needs and reads the full address back.
- It updates the shipping address in Skio and tells them which order will be the first to go there.
What it looks like on WhatsApp
Customer: Please send my dog food to my new place, 42 Harbor St, Seattle. (example)
AeroChat: Happy to. What is the apartment number, if any, and the zip code?
Customer: Apt 3B, 98101.
AeroChat: Thanks. New address: 42 Harbor St, Apt 3B, Seattle, WA 98101, United States. Is that right?
Customer: Yes.
AeroChat: Updated. Your 10 December order and every one after it will go there.
In Skio: the subscription’s shipping address changes, in Skio and on the Shopify subscription.
The recipe
Copy this into AeroChat
When a subscriber asks to change their delivery address, follow these steps.
- Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.
- Find their subscriptions in Skio by email. If they have more than one, ask which ones should go to the new address.
- Ask for anything missing: name, street, apartment or unit, city, state or province, zip or postal code, country and phone.
- Read the full address back and ask them to confirm.
- Update the shipping address on the subscription in Skio.
- If Skio rejects the address, for example an invalid zip code or phone number, tell them what to check and ask again.
- Tell them the date of the first order that will go to the new address.
If the new country is one we do not ship to, say so and hand the conversation to our team. Reply in the customer’s language.
Add the countries you ship to before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the subscriber is from their orders.
- Skio. In your Skio dashboard, click API in the left menu, name the token and click Generate. Copy it straight away, since Skio shows it once, and paste it in when AeroChat asks.
- Your knowledge base. Add the countries and regions you ship to.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Skio, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Skio’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which countries AeroChat accepts a new address for.
- Whether a change close to the billing date goes to your team instead.
- Whether AeroChat asks for a phone number with every new address.
The result to expect
New addresses go into Skio complete and confirmed, in the same conversation, before the next order ships. Fewer orders go to an old address, and your team stops retyping addresses from chat.
Measure it with your own numbers: address changes handled in chat and orders sent to an old address, for a month before and after.
Next: see every Skio workflow, including pausing a subscription.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Skio connection behind it. See what each channel does on the Skio integration page.
Update your first address in chat
Install AeroChat, paste the recipe, add your Skio token, and send your own chat a new address for a test subscription.
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