Get My Tracking Number on WhatsApp with Shippo
Yes. AeroChat works directly with Shippo. When a customer asks for their tracking number, AeroChat verifies the order in Shopify, finds the label you bought for it in Shippo, and sends the carrier, tracking number and tracking link in the chat.
This recipe answers “can you send me my tracking number?” from the label itself, so the customer gets the right number even when the shipping email never arrived. Part of connecting Shippo to WhatsApp and AI chat.
What happens today
Shippo shows every label you bought, and your Shopify store sends a shipping email. But emails land in spam, customers check out with an old address, and some just want the number in the chat they already use. Each request means someone searching Shippo for the order and pasting the number back.
The flow that works
- The customer asks for their tracking number.
- AeroChat verifies the order in Shopify by the email or phone number on it.
- It finds the order in Shippo by your Shopify order number and reads the labels bought for it.
- It sends the carrier, tracking number and tracking link for each label.
- If no label has been bought yet, it says the order has not shipped and when you usually ship.
What it looks like on WhatsApp
Customer: Hi, can I get the tracking number for order #6044? I never got the email. (example)
AeroChat: Of course. Your order shipped with UPS Ground. Tracking number 1Z999AA10123456784 (example). Track it here: https://www.ups.com/track?tracknum=1Z999AA10123456784 (example)
In Shippo: nothing changes. AeroChat read the label bought for order #6044 and its tracking number.
The recipe
Copy this into AeroChat
When a customer asks for their tracking number, follow these steps.
- Ask for the order number and the email or phone number on the order, and verify the order in Shopify.
- Find the order in Shippo by the Shopify order number and read the labels bought for it.
- Send the carrier, service, tracking number and tracking link for each label.
- If the order has more than one parcel, list each one.
- If no label has been bought, say the order has not shipped yet and give our usual shipping time from the knowledge base.
- If they then ask where the parcel is, start the tracking workflow.
Never share a tracking number before the order is verified. Reply in the customer’s language.
Add your usual shipping times to the knowledge base before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can verify the order.
- Shippo. Open the API page in your Shippo settings and copy your live API token. Paste it in when AeroChat asks. Your Shopify orders need to be connected to Shippo, so the labels you buy are linked to them.
- Your knowledge base. Add your usual shipping times.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Shippo, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Shippo’s public documentation at docs.goshippo.com, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How customers verify the order: email, phone number or both.
- Whether AeroChat sends the carrier’s tracking link or your own tracking page.
- What AeroChat says when an order has not shipped yet.
The result to expect
Customers get their tracking number in the chat in seconds, without waiting for your team. Fewer “I never got the email” messages reach a person.
Measure it with your own numbers: tracking number requests answered in chat, for a month before and after.
Next: tell the customer where the package is, or see the shorter parcel status recipe.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Shippo connection behind it. See what each channel does on the Shippo integration page.
Send your first tracking number from chat
Install AeroChat, paste the recipe, add your Shippo token, and ask your own chat for the tracking number of your last order.
7-day free trial.