See Refund or Store Credit on WhatsApp with ReturnGO

Yes. AeroChat works directly with ReturnGO. When a shopper asks about their refund or store credit, it reads the RMA’s transactions from ReturnGO: the type, the amount and whether it was requested, succeeded or failed.

This recipe answers “did my refund go through?” and “where is my store credit?” in chat, from ReturnGO. Part of connecting ReturnGO to WhatsApp and AI chat.

What happens today

The return is done, but the shopper can’t see the money or the credit yet. They message you to check. Someone opens ReturnGO, finds the RMA, looks at the transactions and explains whether it was a refund, store credit or a gift card. A failed refund often stays unnoticed until the shopper complains.

The flow that works

The shopper asks about their refund or credit.
AeroChat checks the order number and email against the order in Shopify.
It finds the RMA in ReturnGO and reads its transactions.
It replies with the type, the amount and the status of each refund or credit.
If a transaction failed, it hands the conversation to your team with the RMA number.

What it looks like on WhatsApp

Customer: I returned the jacket from order #5874. Did my refund go through? (example)

AeroChat: Yes. A refund of $89.00 to your original payment method went through on 9 November. Your bank may take a few business days to show it.

In ReturnGO: nothing changes. AeroChat read the RMA’s refund transaction, its amount and its status.

The recipe

Copy this into AeroChat

When a shopper asks about a refund or store credit, follow these steps.

Ask for the order number and the email on the order. Check both match the order in Shopify.

Find the RMA in ReturnGO by the order name and read its transactions.

For each refund to the payment method, store credit, gift card or bank account, give the amount and the status in plain words: requested means it is on its way, success means it is done, failed means it did not go through.

If it is store credit, tell them how to use it at checkout, from the knowledge base.

If there are no transactions yet, give the RMA status and say what it is waiting on.

If a transaction failed or was canceled, say so and hand the conversation to our team with the RMA number.

Never share another shopper’s refund. Do not promise when a bank will show a refund. Reply in the customer’s language.

Change the store credit line in your knowledge base before you switch it on.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check the order first.
ReturnGO. In your ReturnGO dashboard, go to Settings, then Integrations, then API, and create an API key. Paste it in with your shop URL when AeroChat asks. ReturnGO lists API and webhooks on its Pro plan and above (as of November 2026).
Your knowledge base. Add how store credit is used and how long refunds usually take to show.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect ReturnGO, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from ReturnGO’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether a return gets a refund, store credit, a gift card or an exchange, set in ReturnGO.
What AeroChat says about bank timing.
Who on your team follows up on failed refunds.

The result to expect

Shoppers see what they got back and when, without waiting for your team. Failed refunds reach your team when the shopper asks, with the RMA number attached.

Measure it with your own numbers: refund and credit questions answered without a person, for a month before and after.

Next: see every ReturnGO workflow. For the choice between the two, see store credit instead of a refund.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same ReturnGO connection behind it. See what each channel does on the ReturnGO integration page.

Questions

Does AeroChat issue the refund?

No. ReturnGO and your store process refunds and credit under your settings. AeroChat reads the transaction and tells the shopper.

Can it tell a refund from store credit?

Yes. Each ReturnGO transaction has a type, such as refund to the payment method, store credit or gift card, so AeroChat names the right one.

Answer your first refund question in chat

Install AeroChat, paste the recipe, add your ReturnGO key, and ask your own chat about a recent refund.

Install AeroChat on Shopify

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