Start a Loop Return From WhatsApp

Yes. AeroChat works directly with Loop Returns. It checks the order’s return eligibility in Loop Returns and sends the shopper a link that opens their return with the order already found, in the chat they started.

This recipe handles “how do I return this?” in chat, through your own Loop Returns portal. Part of connecting Loop Returns to WhatsApp and AI chat.

What happens today

A shopper wants to return something and messages you instead of finding the returns page. Your team replies with the portal link, the shopper types in the order number and email again, and some give up or open a dispute. Questions about whether an item can be returned at all wait for a person.

The flow that works

The shopper asks to return an item in chat.
AeroChat asks for the order number and the email or zip code on the order.
It checks the order’s return eligibility in Loop Returns.
If the item can be returned, it creates a return link for that order and sends it.
If it cannot, it explains why from the eligibility result and your policy.

What it looks like on WhatsApp

Customer: I want to return the linen shirt from order #5302. (example)

AeroChat: Sure. What is the email or zip code on that order?

Customer: 97214

AeroChat: Thanks. The linen shirt on order #5302 can be returned. Here is your return: [your Loop return link]. It opens your order, so you choose the shirt and a refund, a gift card or a different size.

In Loop Returns: AeroChat checked eligibility and created a return link for order #5302. The return is made when the shopper submits it.

The recipe

Copy this into AeroChat

When a shopper asks to return an item, follow these steps.

Ask for the order number and the email or zip code on the order, whichever our Loop portal uses.

Look up the order’s return eligibility in Loop Returns by order name.

If the item they mean can be returned, create a return link for the order in Loop Returns.

Send the link with one line on what they do next.

If the item cannot be returned, give the reason from the eligibility result and our returns policy in one or two lines.

If they ask for a different size, offer the exchange recipe instead.

Never promise a refund amount before the return is processed. Reply in the customer’s language.

Change which detail you ask for, email or zip code, to match your Loop portal before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
Loop Returns. In the Loop Admin, go to Returns Management, then Tools & integrations, then Developer Tools, and click Generate API key. Add the Returns and Orders scopes, plus Draft Returns read and write if your account has them, and paste the key in when AeroChat asks.
Your knowledge base. Add your returns policy, so AeroChat can explain why an item cannot be returned.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Loop Returns, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Loop’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Your return window and which items can be returned, set in Loop.
Whether AeroChat sends a link or creates the return in chat, where your plan allows it.
What AeroChat says when an item is outside the policy.

The result to expect

Shoppers start their return in a few messages, without hunting for the returns page or typing their order again. Your team stops replying with the portal link by hand.

Measure it with your own numbers: returns started from chat, return questions answered without your team, and chargebacks for items that could have been returned, for a month before and after.

Next: see every Loop Returns workflow, including exchanging for a different size.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Loop Returns connection behind it. See what each channel does on the Loop Returns integration page.

Start returns in chat

Install AeroChat, paste the recipe, add your Loop Returns API key, and start a return for a test order in your own chat.

Install AeroChat on Shopify

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