Resend a Loop Returns Label on WhatsApp

Yes. AeroChat works directly with Loop Returns. It reads the return in Loop Returns by order number and sends the shopper the label link and tracking number, in the chat they started.

This recipe handles “I lost my return label” in chat, from your own Loop Returns data. Part of connecting Loop Returns to WhatsApp and AI chat.

What happens today

A shopper started a return, then lost the email with the label. They message you, your team finds the return in Loop and pastes the label link. If the reply comes late, the parcel is sent late and the refund is late too.

The flow that works

The shopper asks for their return label in chat.
AeroChat asks for the order number.
It reads the return in Loop Returns.
It sends the label link and tracking number, or explains the return method if there is no label.

What it looks like on WhatsApp

Customer: I can’t find the label for my return, order #8034. (example)

AeroChat: Here is the label for your return on order #8034: [label link]. Print it and stick it on the parcel. The tracking number is 9400111899223197428490.

Customer: Got it, thanks.

In Loop Returns: nothing changes. AeroChat read the label link and tracking number on the return for order #8034.

The recipe

Copy this into AeroChat

When a shopper asks for their return label, follow these steps.

Ask for the order number.

Read the return in Loop Returns by order name.

If the return has a label, send the label link and the tracking number, with one line on how to use it.

If the return uses another return method, such as a drop-off with no label, tell them what that method is.

If there is no return for the order yet, offer to start one.

If the label link does not work, hand the conversation to our team with the order number.

Never send a label for another customer’s order. Reply in the customer’s language.

Add your drop-off options to your knowledge base before you paste it, so AeroChat can explain them.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
Loop Returns. In the Loop Admin, go to Returns Management, then Tools & integrations, then Developer Tools, and click Generate API key. Add the Returns and Orders scopes, plus Draft Returns read and write if your account has them, and paste the key in when AeroChat asks.
Your knowledge base. Add how shoppers send returns back, such as drop-off points and packaging.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Loop Returns, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Loop’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which return methods you offer, set in Loop.
Whether AeroChat shares the tracking number.
When a label problem goes to your team.

The result to expect

Shoppers get their label in seconds and send the parcel sooner. Your team stops searching for labels to paste into replies.

Measure it with your own numbers: label requests answered in chat, and days between starting a return and sending it, for a month before and after.

Next: see every Loop Returns workflow, including canceling a return.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Loop Returns connection behind it. See what each channel does on the Loop Returns integration page.

Send return labels in chat

Install AeroChat, paste the recipe, add your Loop Returns API key, and ask your own chat for the label on a test return.

Install AeroChat on Shopify

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