Find My Gift Card by Email on WhatsApp with Gift Card Hero

Yes. AeroChat works directly with Gift Card Hero. When a customer cannot find their gift card, AeroChat finds the cards sent to or owned by their email in Gift Card Hero and resends the gift card email, so the code reaches their inbox again.

This recipe answers “I lost my gift card” in the chat in a few messages, without your team searching for it. Part of connecting Gift Card Hero to WhatsApp and AI chat.

What happens today

Gift card emails get deleted, filtered to spam or lost in a busy inbox. The customer messages you with little more than “I had a gift card from you”. Someone on your team searches Gift Card Hero, checks it is the right person and resends it. Until then, the customer cannot shop with it.

The flow that works

The customer says they lost or cannot find their gift card.
AeroChat asks for the email the card was sent to.
It finds the gift cards for that email in Gift Card Hero, whether they own the card or received it as a gift.
It tells them what it found: the value and the date each card was issued.
It resends the gift card email to the card’s recipient, or to its owner if there is no recipient.

What it looks like on WhatsApp

Customer: My aunt sent me a gift card from your shop but I can’t find the email. (example)

AeroChat: I can help. Which email address would she have sent it to?

Customer: leo.wong@example.com

AeroChat: I found a US$75 gift card sent to that address on 28 October. I have sent the gift card email again. It should arrive in a few minutes. Please check your spam folder too.

In Gift Card Hero: the gift card email was resent to the card’s recipient.

The recipe

Copy this into AeroChat

When a customer says they lost, deleted or cannot find their gift card, follow these steps.

Ask for the email address the card was sent to.

Find the gift cards for that email in Gift Card Hero, as owner and as recipient.

If you find one or more, tell them the value and issue date of each, and ask which one they mean if there are several.

Resend the gift card email for that card. Tell them to check their inbox and spam folder.

If you find nothing, ask if it could have gone to another email. If you still find nothing, hand the conversation to our team with the details they gave.

Never show the full gift card code in chat. Never send a gift card to an email that is not on the card. Reply in the customer’s language.

Change the handover step to match how your team checks gift card claims before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
Gift Card Hero. In Gift Card Hero, go to For developers, tick Enable REST API and save, then click Send me access token. The token arrives at your shop’s contact email. Paste it in when AeroChat asks. The API needs an active Gift Card Hero plan.

Gift Card Hero resends a card to its recipient if it has one, and otherwise to its owner. It does not let anyone change the address on a resend, so a card can only go back to the email already on it. After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Gift Card Hero, then switch it on. If it built the connection from Gift Card Hero’s public documentation at docs.syncu.be, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

When a lost card claim goes to your team instead.
Whether AeroChat also tells the customer the remaining balance.
The gift card email itself, designed in Gift Card Hero.

The result to expect

Customers who lost a gift card have it back in their inbox within minutes, at any hour. Your team stops searching for cards and resending emails by hand.

Measure it with your own numbers: lost card requests solved in chat without your team, for a month before and after.

Next: check a gift card balance, or see every Gift Card Hero workflow.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Gift Card Hero connection behind it. See what each channel does on the Gift Card Hero integration page.

Find your first lost gift card from chat

Install AeroChat, paste the recipe, add your Gift Card Hero token, and ask your own chat to find a test card by email.

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