Check My Gift Card Balance on WhatsApp with Gift Card Hero
Yes. AeroChat works directly with Gift Card Hero. When a customer asks how much is left on their gift card, AeroChat finds their cards in Gift Card Hero by email, matches the card by its last characters, and replies with the balance and expiry date.
This recipe answers “how much is left on my gift card?” in the chat, without showing the full code. Part of connecting Gift Card Hero to WhatsApp and AI chat.
What happens today
A customer wants to know if their gift card covers the item in their cart. They search their inbox for the gift card email, or they message you and wait while someone on your team looks it up. If the answer comes after they have closed the tab, the sale often waits until the next time they remember the card.
The flow that works
- The customer asks about their gift card balance in chat.
- AeroChat asks for the last four characters of the code and the email the card was sent to.
- It finds that email’s gift cards in Gift Card Hero and matches the card by its last characters.
- It replies with the balance, the currency and the expiry date, and whether it covers the item they asked about.
What it looks like on WhatsApp
Customer: Does my gift card cover the US$45 candle set? The code ends in R2D8. (example)
AeroChat: Let me check. What is the email the gift card was sent to?
Customer: sam.tan@example.com
AeroChat: Your gift card ending in R2D8 has US$60.00 left, so it covers the candle set with US$15.00 to spare. It expires on 20 June 2027. Would you like the link to the candle set?
In Gift Card Hero: nothing changes. AeroChat found the customer’s cards by email and read the balance.
The recipe
Copy this into AeroChat
When a customer asks about their gift card balance, follow these steps.
- Ask for the last four characters of the gift card code and the email the card was sent to.
- Find the gift cards for that email in Gift Card Hero.
- Match the card by its last characters. If no card matches both the email and the characters, say so and ask them to check.
- Reply with the balance, the currency and the expiry date.
- If they mention a product or a cart, say whether the balance covers it, and offer the product link.
- If the card is disabled or expired, say so and hand the conversation to our team.
Never show the full gift card code in chat. Never share a balance unless both the email and the last characters match. Reply in the customer’s language.
Change the handover rule for expired cards to match your policy before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products and prices.
- Gift Card Hero. In Gift Card Hero, go to For developers, tick Enable REST API and save, then click Send me access token. The token arrives at your shop’s contact email. Paste it in when AeroChat asks. The API needs an active Gift Card Hero plan.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Gift Card Hero, then switch it on. If it built the connection from Gift Card Hero’s public documentation at docs.syncu.be, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- What customers must give before AeroChat shares a balance.
- What happens with expired or disabled cards.
- Whether AeroChat suggests products that fit the remaining balance.
The result to expect
Customers know what their gift card is worth while they are still shopping, and the card turns into an order sooner. Your team stops looking up balances by hand.
Measure it with your own numbers: balance questions answered in chat, and gift card orders placed in the same session, for a month before and after.
Next: find a lost gift card by email, or see every Gift Card Hero workflow.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Gift Card Hero connection behind it. See what each channel does on the Gift Card Hero integration page.
Answer your first balance question in chat
Install AeroChat, paste the recipe, add your Gift Card Hero token, and ask your own chat what is left on a test card.
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