Book a Slot in Chat with BookThatApp
Yes. AeroChat books directly into BookThatApp. When a customer picks a time in chat, AeroChat checks the slot is still open, takes their details and creates the booking in BookThatApp, then confirms it in the same conversation.
This recipe turns “can I book 11:30 for two?” in WhatsApp, Instagram or web chat into a booking on your calendar. Part of connecting BookThatApp to WhatsApp and AI chat.
What happens today
A customer has already chosen a time in chat. Your team sends them the booking link, and they start again: pick the product, the date, the time, fill in the form. Some finish. Others close the page and the slot stays empty.
The flow that works
- The customer picks a slot in chat.
- AeroChat checks in BookThatApp that the slot is still open.
- It asks for their name, email and number of people, plus any booking questions you set.
- It repeats the booking back and asks them to confirm.
- It creates the booking in BookThatApp and confirms the date and time in the chat.
What it looks like on WhatsApp
Customer: I’d like the 4:30 pottery workshop on Saturday for two. (example)
AeroChat: There are still places. What name and email should I book under?
Customer: Ana Ruiz, ana.ruiz@example.com
AeroChat: To confirm: Pottery workshop, Saturday 29 November at 4:30 pm, 2 people, under Ana Ruiz. Shall I book it?
Customer: Yes
AeroChat: Booked. See you on Saturday at 4:30 pm. Aprons are provided.
In BookThatApp: a booking for 2 on the Saturday 4:30 pm workshop is created for Ana Ruiz.
The recipe
Copy this into AeroChat
When a customer wants to book a time slot, follow these steps.
- Confirm the product, date and time. If they have not chosen a time, use the availability workflow first.
- Check in BookThatApp that the slot is still open with enough places.
- Ask for their first name, last name and email, and the number of people if the product allows more than one.
- Ask our booking questions from the knowledge base, if the product has any.
- Repeat the booking back in one line and ask them to confirm.
- Create the booking in BookThatApp with those details and confirm the date, time and product in the chat.
- If the product needs payment at checkout, do not create the booking. Send the product page link and tell them to book and pay there.
Never book without a clear yes. If the slot filled while you were talking, say so and offer the nearest open slots. Reply in the customer’s language.
Change the booking questions and the closing line to match your service before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- BookThatApp. In BookThatApp, go to Settings, Advanced Settings, API Settings, Integration tokens. Create a Read and write token and copy it. Paste it in when AeroChat asks. Tokens need BookThatApp’s Business or Enterprise plan, as of November 2026.
- Your knowledge base. Add your booking questions and what customers should bring.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect BookThatApp, add your knowledge base, then switch it on. If it built the connection from BookThatApp’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which products customers can book in chat, and which go through checkout.
- The questions AeroChat asks before booking.
The result to expect
Customers who choose a time in chat leave the chat booked. Fewer empty slots from people who never finished the booking form.
Measure it with your own numbers: bookings created from chat in BookThatApp, month by month.
Next: see every BookThatApp workflow, including changing a booking.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same BookThatApp connection behind it. See what each channel does on the BookThatApp integration page.
Take your first booking in chat
Install AeroChat, paste the recipe, add your BookThatApp token, and book a test slot from your own phone.
7-day free trial.