Change a Booking in Chat with BookThatApp

Yes. AeroChat books directly into BookThatApp. When a customer asks to move a booking, AeroChat finds it in BookThatApp by their email, offers the open slots on the new date and moves the booking to the time they choose.

This recipe handles “can I come on Sunday instead?” in WhatsApp, Instagram or web chat, so the customer moves the booking instead of missing it. Part of connecting BookThatApp to WhatsApp and AI chat.

What happens today

Plans change. A customer messages to move their booking, and your team has to find it, check the calendar for another time and change it by hand. If nobody replies in time, the customer does not show up, and the slot is lost for everyone.

The flow that works

The customer asks to change their booking.
AeroChat finds their bookings in BookThatApp by email and confirms which one.
It checks the change is allowed under your rules.
It reads the time slots for the new date and offers the open ones.
It moves the booking in BookThatApp and confirms the new time.

What it looks like on WhatsApp

Customer: Something came up, can I move my bike rental to next Friday? (example)

AeroChat: I found your booking: City e-bike, full day, Saturday 22 November. Next Friday, 28 November, has 3 bikes free for a full day. Should I move it?

Customer: Yes please

AeroChat: Done. Your City e-bike rental is now Friday 28 November, full day.

In BookThatApp: the booking is moved from 22 November to 28 November.

The recipe

Copy this into AeroChat

When a customer wants to change the date or time of a booking, follow these steps.

Ask for the email they booked with, and find their upcoming bookings in BookThatApp.

If they have more than one, ask which one to change.

Only allow changes more than 24 hours (example) before the booking starts. Inside that window, hand the conversation to our team with the booking details.

Ask for the new date if they have not given one, and read the time slots for that product and date from BookThatApp.

Offer up to three open slots. When they choose, move the booking in BookThatApp to the new time.

Confirm the new date and time in one line.

Never move a booking without a clear yes. Never change a booking for a different email. Reply in the customer’s language.

Change the time limit for changes to match your policy before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
BookThatApp. In BookThatApp, go to Settings, Advanced Settings, API Settings, Integration tokens. Create a Read and write token and copy it. Paste it in when AeroChat asks. Tokens need BookThatApp’s Business or Enterprise plan, as of November 2026.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect BookThatApp, then switch it on. If it built the connection from BookThatApp’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How close to the booking a customer can still change it.
Whether a change to a pricier slot needs your team.

The result to expect

Customers move their booking in one short chat instead of not showing up. The old slot opens again for someone else.

Measure it with your own numbers: bookings changed in chat and no-shows, for a month before and after.

Next: see every BookThatApp workflow, including canceling a booking.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same BookThatApp connection behind it. See what each channel does on the BookThatApp integration page.

Let customers move bookings in chat

Install AeroChat, paste the recipe, add your BookThatApp token, and move a test booking from your own phone.

Install AeroChat on Shopify

7-day free trial.