Answer Where-Is-My-Parcel Questions on WhatsApp with Anteraja

Yes. AeroChat works directly with Anteraja. When a customer asks where their parcel is, AeroChat finds the Anteraja waybill for their order, reads its tracking history and replies with the latest status in plain words, while the customer is still in the chat.

This recipe answers “paket saya sudah sampai mana?” from Anteraja’s own tracking, so the customer gets the real status without waiting for your team. Part of connecting Anteraja to WhatsApp and AI chat.

What happens today

Customers message to ask where their order is, often more than once while it is on the way. Someone finds the waybill number, checks Anteraja tracking and types the status back. When a parcel sits at a hub for days, nobody notices until the customer complains.

The flow that works

The customer asks where their parcel is.
AeroChat finds the Anteraja waybill number for their order, or asks for it.
It reads the tracking history in Anteraja.
It replies with the latest status and when it happened, such as picked up, at the hub, out for delivery or delivered.
If the parcel was delivered, it says who received it, so the customer can check with family or a neighbor.
If the parcel has not moved for several days, it hands the conversation to your team with the waybill number.

What it looks like on WhatsApp

Customer: Where’s my order? It’s been 3 days. (example)

AeroChat: Your parcel for order #4471 is with Anteraja, waybill 10000987654 (example). It arrived at the delivery hub in Bandung this morning and should go out for delivery soon.

Customer: OK, thanks.

In Anteraja: nothing changes. AeroChat read the tracking history for waybill 10000987654.

The recipe

Copy this into AeroChat

When a customer asks where their parcel is, follow these steps.

Find the Anteraja waybill number for their order. If we do not have it, ask for their order number or waybill number.

Read the tracking history for that waybill in Anteraja.

Reply with the latest status in plain words and when it happened. Do not paste the raw status codes.

If it has been delivered, say when and the name of the person who received it.

If the last update is more than three days old (example), apologize, tell them a team member will follow up with Anteraja, and hand over the conversation with the order and waybill numbers.

Only share tracking details for orders that belong to this customer. Reply in the customer’s language.

Change the number of days before a handover to match your usual delivery times before you paste it.

What to connect

Anteraja. Your API base path, access key ID and secret access key. Anteraja’s docs say to contact Anteraja for them. Paste them in when AeroChat asks.
Your store. Shopify, WooCommerce and Wix are built into AeroChat, so AeroChat can match the customer to their order and its waybill number.

Anteraja can also push tracking updates to an address you give it. If you point it at AeroChat, a status change can be passed to the customer on the channel they used. Anteraja’s docs recommend checking tracking as well, for parcels that have not updated for a while.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Anteraja, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Anteraja’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How many days without an update before a parcel goes to your team.
How AeroChat confirms the customer before sharing tracking details.
What you offer for a lost or damaged parcel.

The result to expect

Customers get the status of their parcel in seconds, at any hour, and your team only sees the stuck parcels.

Measure it with your own numbers: where-is-my-parcel questions answered by hand per month, and how quickly stuck parcels reach your team.

POS Malaysia delivery is built into AeroChat, for sellers who ship in Malaysia. See how it works.

See also: book Anteraja deliveries from chat, cut where-is-my-order questions and the WISMO glossary entry.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same Anteraja connection behind it. See what each channel does on the Anteraja integration page.

Answer your first tracking question from Anteraja

Paste the recipe, add your Anteraja keys, and ask your own number where your latest parcel is.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Anteraja for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.