Book Anteraja Deliveries from WhatsApp

Yes. AeroChat works directly with Anteraja. Once a customer has paid or confirmed cash on delivery, AeroChat creates the Anteraja order with the address and items from the chat, which also requests the pickup, and sends the waybill number back in the same conversation.

This recipe takes the order from the chat straight into Anteraja, so nobody retypes addresses into the courier system. Part of connecting Anteraja to WhatsApp and AI chat.

What happens today

A buyer sends their name, phone number and address in a few messages. Someone copies each one into Anteraja, chooses the service, enters the COD amount and books the pickup. Then they copy the waybill number back to the buyer. A typo in the phone number or district means a failed delivery and a parcel coming back.

The flow that works

The customer confirms the order and the Anteraja service they chose.
AeroChat collects the receiver’s name, phone number, full address and district, and reads them back.
It waits until the order is paid, or until the customer confirms cash on delivery for a district where COD is available.
It creates the Anteraja order with your booking prefix and order number, the items, their declared values and weights, and the COD amount where used. This also requests the pickup.
It sends the waybill number in the chat and tells the customer when pickup is expected.
If the customer cancels before pickup, it cancels the Anteraja order. If Anteraja rejects the order, it hands the conversation to your team.

What it looks like on WhatsApp

Customer: OK, send it to Siti Rahma, 0812 3456 7890, Jl. Melati No. 12, Kebayoran Baru. COD please. (example)

AeroChat: Thanks. To confirm: Siti Rahma, 0812 3456 7890, Jl. Melati No. 12, Kebayoran Baru, South Jakarta. Anteraja Regular with cash on delivery, Rp 214,000 to pay on arrival. Is that right?

Customer: Yes.

AeroChat: Booked. Your waybill number is 10000654321 (example). Anteraja will pick it up today and the courier collects Rp 214,000 on delivery.

In Anteraja: an order with a COD amount of Rp 214,000 is created for the receiver in Kebayoran Baru, and pickup is requested.

The recipe

Copy this into AeroChat

When a customer is ready to order with Anteraja delivery, follow these steps.

Collect the receiver’s name, phone number, full address and district. Read them back and ask the customer to confirm.

If they pay online, wait until the payment is confirmed. If they choose cash on delivery, check that the chosen Anteraja service offers COD to their district.

Create the Anteraja order with our booking prefix and the order number, our pickup address as the shipper, the receiver’s details, each item with its quantity, declared value and weight, and the service they chose. Add the COD amount if they pay on delivery.

Send the waybill number and tell them pickup is requested for today, or tomorrow if they ordered after 3pm (example).

If they cancel before pickup, cancel the Anteraja order with the waybill number and confirm. Wait 5 minutes after booking before you cancel.

If Anteraja rejects the order, tell them a team member will finish the booking and hand over the conversation with the details.

Never book without the customer confirming the address. Reply in the customer’s language.

Change the pickup cutoff and your shipper details before you paste it.

What to connect

Anteraja. Your API base path, access key ID, secret access key and booking prefix, which Anteraja issues to your business. Cash on delivery needs to be set up with Anteraja’s business integration team first. Paste the keys in when AeroChat asks.
Your store or payment provider. Shopify, WooCommerce and Wix are built into AeroChat, so the order and payment come from your store. Airwallex is built in for payment links, and other gateways connect by API.

Anteraja offers two ways to book: one call that creates the order and requests pickup together, or a pre-order with a separate pickup request later. The recipe uses the first. Ask AeroChat for the second if you want to hold orders before pickup.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Anteraja, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Anteraja’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether orders are booked straight away or held for a daily pickup.
Which orders can use cash on delivery, for example below a certain total.
Who finishes bookings that Anteraja rejects.

The result to expect

Orders agreed in chat go into Anteraja with the address the customer confirmed, and the customer has their waybill number before they close the chat. Your team stops copying addresses between apps.

Measure it with your own numbers: time spent booking deliveries per day, and failed deliveries caused by wrong addresses or phone numbers.

POS Malaysia delivery is built into AeroChat, for sellers who ship in Malaysia. See how it works.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same Anteraja connection behind it. See what each channel does on the Anteraja integration page.

Book your first Anteraja delivery from chat

Paste the recipe, add your Anteraja keys, and place an order to your own address from your WhatsApp number.

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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Anteraja for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.