Connect Mollie Payments for WooCommerce to WhatsApp and AI Chat
Yes. AeroChat works directly with Mollie Payments for WooCommerce stores. Your WooCommerce store is built into AeroChat, and Mollie connects through its own API. AeroChat creates a Mollie payment link for a WooCommerce order, sends it in the chat, marks the order paid once Mollie shows it as paid, and answers payment and refund questions, on WhatsApp, Instagram, web chat and every other channel your shoppers use.
If your WooCommerce checkout runs on the Mollie Payments for WooCommerce plugin, your orders already carry Mollie payments. Shoppers who message you on WhatsApp, Instagram, Messenger, Telegram, web chat or email still ask the same things: can I pay here, did my payment go through, where is my refund. AeroChat answers from both systems. It reads the order in WooCommerce, checks the payment or refund in Mollie, and replies in the same conversation. Customers pay on Mollie’s own checkout, so AeroChat never sees card or bank details and never holds money. You describe the workflow in your own words, AeroChat builds it, and WooCommerce and Mollie stay the places your team checks.
This page covers WooCommerce stores that take payments through the Mollie plugin. For Mollie on its own, with any kind of business, see connecting Mollie to WhatsApp and AI chat.
What you can do with Mollie, WooCommerce and AeroChat
- Send a Mollie payment link for a WooCommerce order. When a shopper orders in the chat, AeroChat creates the order in WooCommerce, creates a Mollie payment link for the exact total with the order number in the description, and sends it.
- Mark the order paid in WooCommerce. Once Mollie shows the link as paid, AeroChat sets the WooCommerce order to processing, adds a note with the Mollie payment, and confirms in the chat. The customer never has to tell you they paid.
- Answer “did my payment go through?”. AeroChat reads the order in WooCommerce, takes the Mollie transaction ID saved on it, and checks the payment in Mollie: paid, open, pending, failed, canceled or expired.
- Explain an order on hold. The Mollie plugin puts bank transfer and direct debit orders on hold until the payment is confirmed. AeroChat tells the shopper why and what happens next.
- Send a fresh link when a payment failed or expired. If the Mollie payment failed or ran out of time, AeroChat creates a new Mollie link for the same WooCommerce order.
- Answer “where is my refund?”. AeroChat reads the refunds on the WooCommerce order and the refunds on the Mollie payment, and tells the customer the amount and the status.
- Pass refund requests to your team. AeroChat collects the order number, the items and the reason, adds a note to the WooCommerce order and hands the conversation over. Your team issues refunds from WooCommerce as usual.
What it looks like on WhatsApp
Customer: I’ll take the oak serving board and two linen napkin sets. Can I pay by iDEAL? (example)
AeroChat: Yes. That’s €64 for the board and napkins plus €6 delivery, €70 in total. Here’s your Mollie payment link for order #5120. You can choose iDEAL on the payment page.
AeroChat: Payment received, thank you. Order #5120 is confirmed and will ship tomorrow.
In WooCommerce and Mollie: order #5120 is created and set to processing with a note of the Mollie payment. In Mollie, a payment link for €70 shows as paid.
Customer: Where is my refund for order #5087? (example)
AeroChat: Your refund of €32 for order #5087 was issued on 6 November and Mollie shows it as refunded. How long it takes to show in your account depends on your bank and payment method.
In WooCommerce and Mollie: nothing changes. AeroChat read the order’s refund and the refund on the Mollie payment.
Works on every chat channel
Your shoppers pay and ask about payments wherever they already message you. The same WooCommerce and Mollie connection and the same workflows run on each of these channels.
| Channel | What your shoppers can do |
|---|---|
| Message your WhatsApp Business number to order and get a Mollie link, check a payment or ask about a refund. Voice notes are transcribed, so a spoken request works too. | |
| Do the same by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Do the same with your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Do the same with your business on Telegram. |
| Web chat | Ask from the chat on your WooCommerce store, right on the checkout or order page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your WooCommerce store is built into AeroChat. The AeroChat WordPress plugin syncs your products, stock, coupons and shipping, and orders connect through WooCommerce’s REST API with a consumer key and secret. See WooCommerce and AeroChat. Mollie connects through its public API, documented at docs.mollie.com. Through it, AeroChat creates payment links, reads payments and their status, and reads refunds.
The Mollie Payments for WooCommerce plugin, made by Mollie, keeps doing its job at your checkout. It adds Mollie’s payment methods, updates order status when Mollie reports a payment, and lets your team refund from the WooCommerce order. The order’s transaction ID is the Mollie payment, which is how AeroChat finds the right payment for an order.
- What AeroChat reads: from WooCommerce, the order with its status, total, items, payment method, transaction ID and refunds. From Mollie, payment links and whether they are paid, payments with their status, method and paid date, and refunds with their amount and status.
- What AeroChat writes: to Mollie, new payment links with an amount, a description with the order number and an expiry time. To WooCommerce, new orders taken in chat, the order status once paid, and order notes.
To connect Mollie, log in to your Mollie Dashboard, open Developers, then API keys, and copy the API key for the website profile your WooCommerce store uses. Live keys start with live_ and test keys with test_. Use the same profile your plugin uses, so payments from the chat and from your checkout sit together in Mollie. Test with the test key first.
You describe the workflow in your own words, for example “when a shopper orders in chat, create the WooCommerce order, send a Mollie link for the total and mark it paid once Mollie shows it as paid”. AeroChat builds the workflow as a draft and asks for the WooCommerce and Mollie keys by name. You enter them in the AeroChat dashboard. They never pass through the conversation.
Payments go to your own Mollie account under your Mollie terms. AeroChat does not process or hold any money.
Workflows to copy
Seven ready-made workflows for WooCommerce stores on Mollie. Copy one into AeroChat, add your keys, and it runs on every channel.
1. Send a Mollie payment link for a WooCommerce order
Copy this into AeroChat
When a shopper wants to buy in the chat, confirm the products, variants, quantities and delivery address, and quote the total with shipping from WooCommerce. Ask them to confirm. Create the order in WooCommerce with status pending payment. Create a Mollie payment link for the order total with the description “Order” and the WooCommerce order number, set to expire in 24 hours (example). Send the link in the chat with the amount. Never ask for card or bank details in the chat. Reply in the customer’s language.
2. Mark the order paid in WooCommerce
Copy this into AeroChat
After you send a Mollie payment link, wait for Mollie to show it as paid. When it is paid, set the WooCommerce order to processing and add the order note “Paid in chat by Mollie” with the Mollie payment ID. Then thank the customer and confirm the order number, the items and when it will ship. If the link expires unpaid, leave the order as pending payment and tell the customer you can send a new link.
3. Answer “did my payment go through?”
Copy this into AeroChat
When a customer asks whether their payment went through, ask for their order number and check that the email or phone number on the WooCommerce order matches them. Read the order’s status and transaction ID. Look up that payment in Mollie. If it is paid, confirm the amount and the date. If it is open or pending, tell them their bank is still confirming. If it failed, was canceled or expired, tell them they were not charged and offer a new link. Never share another customer’s order.
4. Explain an order on hold
Copy this into AeroChat
When a customer asks why their order is on hold, find the WooCommerce order and read its payment method. If they paid by bank transfer or direct debit through Mollie, explain that the order is on hold until Mollie confirms the payment, and that it moves to processing once it does. Check the payment in Mollie and tell them whether it has arrived. If the order is on hold for another reason, hand the conversation to our team with the order number.
5. Send a fresh link when a payment failed or expired
Copy this into AeroChat
When a customer says their payment did not work, find the WooCommerce order and check the Mollie payment. If it failed, was canceled or expired, and the order is still pending payment, create a new Mollie payment link for the same order total with the same order number, and send it. Suggest another payment method if the first one failed. If it fails twice more, hand the conversation to our team with the order number and what Mollie shows.
6. Answer “where is my refund?”
Copy this into AeroChat
When a customer asks about a refund, ask for their order number and check that the email or phone number on the WooCommerce order matches them. Read the refunds on the order. If there is none, tell them no refund has been issued yet and offer to pass their request to our team. If there is one, read the refund on the Mollie payment and tell them the amount, the date and its status. Explain that the time to reach their account depends on their bank and payment method. Never promise a date.
7. Pass refund requests to your team
Copy this into AeroChat
When a customer asks for a refund, find their WooCommerce order and confirm which items they mean and why. Check our returns policy in the knowledge base and tell them what it says. Add an order note in WooCommerce with the items, the reason and the date of the request, and hand the conversation to our team. Do not issue refunds yourself and do not promise one.
Who uses it
WooCommerce stores that sell in Europe and take payment through Mollie use it for orders, payment questions and refund questions that arrive in chat. These recipes fit a WooCommerce store:
What stays in WooCommerce and Mollie
WooCommerce stays your record of orders, stock and refunds, and your team packs, ships and refunds from it the same way. Mollie stays your record of payments, payment methods, refunds and settlements. Customers pay on Mollie’s checkout, so their payment details go to Mollie and never to AeroChat.
AeroChat handles the conversation. It creates the payment links and orders your recipe asks for, reads payments and refunds to answer customers, and leaves the rest to WooCommerce, Mollie and your team.
WhatsApp workflows that use Mollie
These end-to-end WhatsApp workflows run with WooCommerce and Mollie behind them. See them all in the WhatsApp workflows library.
- WhatsApp Payment Links That Confirm the Order When Paid
- WhatsApp Ordering That Writes the Order Into Your System
- WhatsApp Order Tracking That Answers From Your Store Data
Questions
Does AeroChat work with Mollie Payments for WooCommerce?
Yes. Your WooCommerce store is built into AeroChat, and Mollie connects through its public API with the API key from your Mollie Dashboard. AeroChat is not a Mollie product, and AeroChat has no partnership with Mollie.
Do I need to change my Mollie plugin settings?
No. The plugin keeps running your checkout. AeroChat uses the same Mollie website profile through the API, so payments from the chat and from your checkout end up in the same Mollie account.
Does AeroChat see card numbers or hold my money?
No. Customers pay on Mollie’s checkout, so AeroChat never sees card numbers or bank logins and never holds your funds. The money goes to your Mollie account.
Which plan do I need?
On the Mollie side, you need a Mollie account and an API key for your website profile. Mollie’s fees are charged to that account. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000. See plans.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Take your first Mollie payment in chat
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