Connect Anteraja to WhatsApp, Instagram and AI Chat
Yes. AeroChat works directly with Anteraja. It quotes Anteraja shipping rates, creates Anteraja orders with a pickup request and answers “where is my parcel?” from Anteraja tracking, through Anteraja’s API, on WhatsApp, Instagram, web chat and every other channel your customers use.
Customers in Indonesia buy on WhatsApp, Instagram and your website, and they ask the same questions every day: how much is delivery to my city, can I pay cash on delivery, and where is my parcel. If you ship with Anteraja, AeroChat answers those from Anteraja itself. It checks the rate and the delivery estimate for the customer’s district, books the order with the address they gave, and reads the tracking history when they ask. This page is for businesses that already ship with Anteraja. Your own Anteraja account is billed for every shipment, never AeroChat. You describe the workflow in your own words, AeroChat builds it, and Anteraja stays your record of shipments.
What you can do with Anteraja and AeroChat
- Quote shipping in chat. AeroChat checks Anteraja’s services and rates between your district and the customer’s, with the delivery estimate for each service, and gives the customer the options.
- Check cash on delivery for the address. The rate check shows which services offer cash on delivery to that district, so AeroChat only offers COD where Anteraja can collect it.
- Book the order with pickup. Once the customer has paid or confirmed COD, AeroChat creates the Anteraja order with the receiver’s details and the items, which also requests the pickup, and sends the waybill number in the chat.
- Answer “where is my parcel?”. AeroChat reads the Anteraja tracking history for the waybill and replies with the latest status in plain words.
- Quote insurance for valuable items. For a high-value order, AeroChat checks Anteraja’s insurance fee for the declared value and tells the customer before they decide.
- Cancel an order before pickup. If the customer cancels in time, AeroChat cancels the Anteraja order with its waybill number. Anteraja ignores the request once the parcel has been picked up.
POS Malaysia delivery is built into AeroChat, for sellers who ship in Malaysia. See how it works.
What it looks like on WhatsApp
Customer: How much is shipping to Bekasi for the 2 kg rice cooker? Can I pay COD? (example)
AeroChat: Delivery to Bekasi with Anteraja Regular is Rp 18,000 and takes 1 to 2 days. Cash on delivery is available for your area. Shall I set up the order with COD?
Customer: Yes, COD please.
AeroChat: Done. Your order is booked with Anteraja and will be picked up today. Your waybill number is 10000123456 (example). The courier collects the payment when they deliver.
In Anteraja: an order with cash on delivery is created for the receiver in Bekasi, and pickup is requested.
Works on every chat channel
Your customers ask about delivery wherever they already message you. The same Anteraja connection and the same workflows run on each of these channels.
| Channel | What your customers can do |
|---|---|
| Ask for a shipping price, place the order and track the parcel from your WhatsApp Business number. Voice notes are transcribed, so a spoken address works too. | |
| Do the same by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Do the same with your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Do the same with your business on Telegram. |
| Web chat | Get a delivery quote or a tracking update in the chat on your website. |
| Write to your Gmail or Office 365 address and get the answer by reply. |
How the connection works
AeroChat connects through Anteraja’s API, documented at developer.anteraja.id. Through it, AeroChat checks services and rates between two districts, creates orders, cancels orders before pickup, reads tracking, and checks the insurance fee for a declared value. Each workflow uses only what its recipe asks for.
- What AeroChat reads from Anteraja: the services, rates, delivery estimates and cash on delivery option between two districts, the insurance fee for a declared value, and a waybill’s tracking history and order details.
- What AeroChat writes to Anteraja: new orders with the shipper and receiver details, the items and their declared values, the service, and the COD amount where used, plus cancellations of orders that have not been picked up.
Anteraja’s docs say to contact Anteraja for your API base path, access key ID and secret access key. Anteraja also gives you the prefix for your booking IDs. Cash on delivery needs to be set up with Anteraja’s business integration team first. Once you have the keys, AeroChat asks for them by name and you enter them in the AeroChat dashboard. They never pass through the conversation.
Anteraja uses its own district codes for addresses. Parcel weight for a rate check runs from 1 kg to 50 kg. A cancellation is only possible from 5 minutes after the order is created, and Anteraja ignores it once the parcel has been picked up. Anteraja can also push tracking updates to an address you give it. If you point it at AeroChat, a status change can be passed to the customer on the channel they used.
You describe the workflow in your own words, for example “when a customer asks for shipping, quote Anteraja Regular and Next Day to their district and book the one they choose”. AeroChat builds the workflow as a draft and shows what is left to connect.
Workflows to copy
Six ready-made workflows for Anteraja. Copy one into AeroChat, add your Anteraja keys, and it runs on every channel.
1. Quote shipping in chat
Copy this into AeroChat
When a customer asks how much delivery costs, ask for their city and district if we do not have them. Check Anteraja’s services and rates from our district to theirs for the order weight, rounded up to the next kilogram. Give them up to three services with the price and the delivery estimate. Reply in the customer’s language.
2. Check cash on delivery for the address
Copy this into AeroChat
When a customer asks to pay cash on delivery, check Anteraja’s rates to their district and see which services offer COD. If one does, offer it with the price. If none does, tell them COD is not available for their area and send our payment link instead.
3. Book the order with pickup
Copy this into AeroChat
When an order is paid, or the customer confirms cash on delivery, read back the receiver’s name, phone number, address and district, and the service they chose. Create the Anteraja order with our booking prefix and the order number, the items with their declared values and weights, and the COD amount if they pay on delivery. Send the waybill number in the chat and tell them when pickup is expected.
4. Answer “where is my parcel?”
Copy this into AeroChat
When a customer asks where their parcel is, find the Anteraja waybill number for their order, or ask for it. Read the tracking history in Anteraja and reply with the latest status in plain words and when it happened. If it has been delivered, say who received it. If it has not moved for three days (example), hand the conversation to our team with the waybill number.
5. Quote insurance for valuable items
Copy this into AeroChat
When an order is worth more than Rp 2,000,000 (example), check Anteraja’s insurance fee for the declared value and item category. Tell the customer the fee and ask if they want the parcel insured. If they do, book the order with insurance.
6. Cancel an order before pickup
Copy this into AeroChat
When a customer cancels an order that is booked with Anteraja, read the tracking first. If the parcel has not been picked up, cancel the Anteraja order with its waybill number and confirm the cancellation. If it has already been picked up, tell them it is on the way and hand the conversation to our team to arrange a return.
Who uses it
Online sellers in Indonesia that ship with Anteraja use it to quote delivery, offer cash on delivery and answer tracking questions in chat. These pages go further:
- Cash on delivery confirmation for Indonesian sellers
- Booking deliveries in chat
- Order status questions
What stays in Anteraja
Anteraja stays your record of every shipment. Pickups, deliveries, COD collection and remittance, and your shipping invoices stay with Anteraja and your account there.
AeroChat handles the conversation. It quotes, books, cancels and tracks what your recipe asks for, and leaves the rest to Anteraja and your team.
WhatsApp workflows that use Anteraja
These end-to-end WhatsApp workflows run with Anteraja behind them. See them all in the WhatsApp workflows library.
Other Indonesian couriers with their own pages: JNE and SiCepat.
Questions
Does AeroChat work with Anteraja?
Yes. It connects through Anteraja’s API with the access keys Anteraja issues to your business. It is not an Anteraja product, and AeroChat has no partnership with Anteraja.
Can customers book Anteraja delivery through WhatsApp?
Yes. AeroChat quotes the rate for their district, takes the address in the chat, creates the Anteraja order with pickup and sends the waybill number back in the same chat.
Who pays for the shipping?
Your own Anteraja account, under your Anteraja terms. AeroChat never pays the courier and never holds COD money. Anteraja collects cash on delivery and settles it with you.
Which plan do I need?
On the Anteraja side, you need API access keys from Anteraja, and COD set up with them if you offer it. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Anteraja to your chat
Paste the shipping quote recipe, add your Anteraja keys, and ask your own number for a delivery price to your district.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Anteraja for you, free. See plans.
On Shopify? Install AeroChat from the Shopify App Store.