Send Rivo Referral Links on WhatsApp
Yes. AeroChat works directly with Rivo. When a member asks how to refer a friend, AeroChat checks who they are, reads their referral link from their Rivo profile and sends it in the chat, with what their friend gets.
This recipe handles “how do I refer a friend?”, “what’s my referral link?” and “does my friend get a discount?” in chat. Part of connecting Rivo to WhatsApp and AI chat.
What happens today
A member is chatting with a friend about your product and wants to send them a discount. Their referral link is inside the loyalty panel on your store, behind a login. They message you instead. By the time your team finds the link in Rivo and replies, the friend has moved on.
The flow that works
- The member asks how to refer a friend or for their link.
- AeroChat checks the email or phone number against their Shopify orders.
- It finds them in Rivo and reads the referral link on their profile.
- It sends the link on its own line, so it is easy to forward, with one line on what the friend gets and what they get.
What it looks like on WhatsApp
Customer: My friend wants to try your coffee. Can I send her a discount? (example)
AeroChat: Yes. Forward her this link:
AeroChat: [your referral link]
AeroChat: She gets $10 off her first order, and you get 500 points when she buys.
In Rivo: nothing changes. AeroChat read the referral link on the member’s profile.
The recipe
Copy this into AeroChat
When a member asks how to refer a friend, for their referral link, or for a discount for a friend, follow these steps.
- Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.
- Find them in Rivo by that email and read their referral link.
- Send the referral link in a message on its own.
- Then add one line on what their friend gets and what they get, from the knowledge base, for example “she gets $10 off, you get 500 points when she buys” (example).
- If they are not a member, explain how to join from the knowledge base, so they get a referral link of their own.
Never send another member’s link. Reply in the customer’s language.
Add your referral rewards to the knowledge base before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the member is from their orders.
- Rivo. In your Rivo dashboard, go to Settings, then Developer Toolkit, and generate a key in the REST API Keys section. Paste it in when AeroChat asks.
- Your knowledge base. Add what the friend gets, what the member gets and when the reward is given.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Rivo, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Rivo’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Your referral rewards, which stay in your Rivo referral campaign.
- Whether AeroChat mentions referrals to happy customers who did not ask.
- How a member proves who they are before AeroChat sends their link.
The result to expect
Members get their referral link while the conversation with their friend is still going. More recommendations turn into first orders, and your team stops looking up links.
Measure it with your own numbers: referral links sent from chat and referred first orders, for a month before and after.
Next: see every Rivo workflow, including points balance questions.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Rivo connection behind it. See what each channel does on the Rivo integration page.
Send your first referral link from chat
Install AeroChat, paste the recipe, add your Rivo API key, and ask your own chat for your referral link.
7-day free trial.